The world's leading private security organization, G4S, has an immediate job opportunity for a National Account Manager. The National Account Manager will oversee and manage all operational, financial, contractual and other administrative functions for a national portfolio. This position provides direction and leadership for contracted guard services. The National Account Manager position oversees guard operations and is also responsible for client service, problem resolution, and service delivery enhancements. This position communicates with client representatives and field offices regularly to facilitate these activities.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
As a full time employee of G4S, you will be entitled to the following benefits:
Major Medical, Dental and Vision
Opportunities for additional training to aid in your professional development
As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.
Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
Whole Life Insurance
Individual Short-Term Disability
Pre-Paid Legal Services
Identity Theft Services
In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
RxCut Pharmacy Discount Program
Doctor on Demand
Qualsight LASIK Savings
Perks at Work: G4S Employee Discount Program
Alliant Credit Union
Active & Fit: G4S Fitness Center Membership
FinFit: Financial Wellness Program
DailyPay: Access your pay when you need it
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Specific Duties and Essential Functions
Ensure contract compliance at all assigned properties. Identify security issues and opportunities, and recommend solutions to clients corporate security team. Respond to critical incidents at client facilities.
Facilitate and provide in-depth client specific training to new on-site G4S Managers. Create and deliver annual training programs.
Develop a relationship with local and regional client contacts. Work with all levels of the organization to identify, analyze and solve problems, as well as create opportunities for continuous improvement,
Identify and present industry best practices to all teams in all locations.
Actively participate in industry-specific professional organizations.
Assist in the preparation and presentation of Quarterly Business Reviews.
Identify Purchaser-specific Key Performance Indicators (KPI) and measure G4S performance of these measurements to ensure acceptable monthly scorecard results.
Ensure that all administrative and operational functions, including payroll, billing, accounts receivable, and scheduling are accurate, and issues are promptly resolved.
Conduct in-depth audits and analysis of operational and financial controls relating to the account management.
Type and Length of Specific Experience Required
Minimum of five years of experience managing corporate and contract security-related projects/key accounts in a multi-location environment, with demonstrated ability to deliver efficiencies
Prior experience managing customer relations and contract compliance with a large national or regional customer base
Must have experience effectively building, coaching and leading a team in a customer service focused environment
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Must be at least 18 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Subject to a drug screen to the extent permitted by law
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Internal Number: 156233
About G4S Secure Solutions
G4S is the world's leading international security solutions group, with more than 56,000 employees across the United States and Canada. We operate in more than 125 countries and have over 620,000 employees globally. We offer a unique combination of personnel, project management, risk management, and technology solutions, G4S focuses on advancing the safety and security of businesses and Governments, ensuring the security of key assets—people, property, products and reputation.
With strong market positions in developed and developing markets complementing global outsourcing trends, G4S has a sustainable growth strategy.