Information Technology Services plays a critical role in the success of Trinity University by supporting the technology that drives education, research, and business operations. Our division embraces the responsibilities and opportunities inherent in this role by encouraging continuous professional development and career growth for all ITS staff, including our student workforce. Work-life balance is highly valued, and we take a holistic approach to employee engagement, encouraging volunteerism in the campus and wider communities.
Trinity University provides an excellent working environment: a beautiful campus, a generous benefits package, and a belief that all employees deserve a high quality of life. You will work with an internationally recognized faculty and some of the brightest and most ambitious students in the country. Trinity is a liberal arts university that primarily serves undergraduates. It balances a strong sense of community while offering the resources of a much larger university.
What You’ll Accomplish
The Business Analyst is essentially an investigator and translator. In this role, you will reach out to our campus clients as a representative of ITS and acquire a deep understanding of business processes, objectives, and pain points unique to each unit. Some of what you discover will have simple solutions, but other needs will grow into major IT project requests. Your job is to guide clients through the governance process and assist in the preparation of business cases so the experience is positive.
You will become familiar with the ebbs and flows of the IT project governance cycle. The management of this annual cycle, from scheduling governance committee meetings to communicating with stakeholders to maintaining records on committee decisions and outcomes, will be yours to refine. Finally, this role plays an important part of providing performance metrics for the ITS division. You will be able to flex your data muscles by tracking the impact of governance activities and developing dashboards to highlight progress and issues.
The Right Fit
We seek an innovative, positive, and self-directed colleague, one who has a passion for customer service and relishes contributing to the success of others and organizational goals. This job will make you one of the most sought-after people in ITS, so it is important that you enjoy making connections and using your consultation skills to discover what our customers truly need.
Do these attributes describe an ideal career for you?
If the answer is yes, we look forward to learning more about you.
Living in SATX
Trinity University is a residential campus located in the heart of beautiful San Antonio, Texas. Although the environment is distinctly urban and near the city center, Trinity’s campus is nestled within a historic neighborhood that includes other schools, Brackenridge Park, and the zoo. San Antonio has a distinct and celebrated culture that cannot be found elsewhere and is one of the fastest growing cities in the United States, due in large part to its affordable cost of living compared to similar metropolitan regions. San Antonio is perfect for families and for individual adventure seekers. Austin is only an hour to the northeast, and an abundance of natural beauty awaits you in the surrounding Hill Country region.
Reports to Sr. Director for ITS Strategy & Partnerships
Trinity University is an equal opportunity employer and as such provides equal opportunity for employment and advancement of all employees without regard to race, color, religion, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity, gender expression, or any status protected by Federal, State, or Local Laws. Read Policy
Equal Opportunity Employer – Disability and Veteran
Minimum of 5 years in technology or a related field, preferably in a higher education environment
Web development skills and experience with a CMS (e.g. Drupal, WordPress)
Familiarity with agile methodologies
Bachelor’s degree from an accredited institution
Ability to achieve professional certification within a year of hire
Professional certification(s) in business relationship management, change management, project management, or other related discipline
Employer will assist with relocation costs.
About Trinity University
At Trinity University, we create connections. We are a private, liberal arts and sciences institution in San Antonio, Texas, where our 2,430 students discover, grow, and become visionaries to make the world a better place. Our Pathways curriculum blends the liberal arts and sciences with business and pre-professional programs, enriching our writing, speaking, and problem-solving skills. We confront global challenges and challenge the status quo. We are confident. We are curious. We are catalysts. And we are Tigers.