TheTeam: S&P Global Market Intelligence is seeking an experienced Product Specialist to join our global Enterprise Technical Engineering team in London. This team partners with global Product Specialists, Datafeed Application Specialists, Content Specialists, Product Management, Product Development and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solutions customers and new prospects.
TheImpact: You will be able to contribute to customers, the team and company in meaningful ways. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. Your position as a Technical Product Specialist is essential as it is the link between the end-user and our Enterprise Data Delivery Products/Solutions. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments.
What's in it for you?
Build a career with a global company
Partner with product sales colleagues and customers as a technical sales consultant
Interact directly with clients and resolve challenging technical issues
Learn the global financial markets and related content workflow needs
Grow and improve your skills by working on enterprise level products and new technologies
Experience different challenges daily
Be a product specialist for our Web-Service API solutions and provide in-depth technical assistance to clients
Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales' opportunities
Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate, fix and resolve client issues
Research and gain knowledge on the rapidly evolving product offerings
Assess the technical environment dynamics within client sites that may impact product behavior and/or performance
Involved in product strategy, roadmaps and user-acceptance testing
Be the voice of the customers for product enhancements
What We're Looking For: CoreQualifications
Degree in Computer Science, Information Systems or equivalent experience
Excellent English communication skills (verbal, written and presentation)
Other European languages a plus (Spanish, French, Italian, German, Dutch, etc.)
Demonstrated technical troubleshooting and problem solving skills, resourcefulness, attention to detail, quality and follow-through
Technical product support or technical sales experience
Be confident and energized leading client-facing technical sales discussions and performing client-facing technical product/solutions demonstrations
Familiar with open source web technologies & tools
Self-starter with ability to keep pace with rapid changes in evolving technologies
Highly Desired Knowledge, Skills & Experience
Finance related experience or degree
Capital markets (financial, credit, trading, benchmarks/indexes, industries, etc.)
Experience with oAuth & oData Web Services a plus
Product strategy and product development lifecycles (agile/scrum)
Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, etc.)
Environment knowledge related to proxies, network and/or security
Relational database knowledge and SQL query skills
Cloud Environments (AWS, MS and/or Google)
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence.
S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person's ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
Internal Number: 6128043
About S&P Global
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