JobDescription : Role: Do you thrive in a dynamic environment, where the work changes daily? The Client Development Associate (CDA) role strengthens Market Intelligence's with existing accounts by developing and executing dedicated, creative and ongoing outreach initiatives for clients. As part of the account team, CDAs are responsible for delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption of existing services. This is an excellent opportunity for someone who wants to gain exposure and build a career in sales and/or relationship management.
Location: New York, New York
The Team: As a CDA, you will have the opportunity to work with a team of experienced relationship management professionals within the Financial Services industry to service a variety of Investment Banking, and Private Equity clients in the Americas.
The Impact: By working with clients in the field daily, CDAs educate and spread awareness in the marketplace about S&P Global Market Intelligence's capabilities and are a key factor in revenue retention and growth.
What's in it for you?
Unlimited growth potential
Collaborative work environment, with regular mentoring from peers and leadership
High visibility role, interacting with clients and potential clients daily, including senior leaders at client organizations
Support relationship management activities and provide best-in-class client service in order to expand user adoption, further integrate services into client workflow, and ensure a high level of client satisfaction
Deliver client training (on-site or via WebEx) on product functionality and new releases specific to user job function and gather client feedback to support product enhancements
Research market and customer developments and trends, review quarterly client results, and report findings to Relationship Managers
Monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to help develop renewal proposals and identify upsell opportunities
Bachelor's degree required (Finance, Economics or related field preferred)
2-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred)
Positive, proactive attitude and ability to work well in teams
Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of customer satisfaction.
Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
Ideally experienced in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations (e.g. objection handling, overcoming gatekeepers, etc.)
Strong MS office (Word, Excel, PowerPoint) skills are required
Any knowledge of CRM databases (such as Salesforce.com) or research platforms (e.g. Capital IQ, SNL, Pitchbook) would be advantageous
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Internal Number: 6324241
About S&P Global
eFinancialCareers is a career site specializing in financial services.