Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
Department Overview The Compliance Department consists of Advisory, Control Room, and Central Compliance Teams which provide Compliance support to multiple wholesale lines across the Europe, Middle East, and Africa.
Market Skills and Certifications
About the Role The Control of Risk Center of Excellence (COE) currently has 3 focus areas - Servicemembers Civil Relief Act (SCRA), Military Lending Act (MLA) and Commitment to Customer (C2C). As a part of Consumer Lending (CL) Risk, the Control of Risk COE works horizontally across the bank to mitigate risk (past, present and future) in the focus areas identified. The Control of Risk COE is a control function, not a compliance function. The SCRA COE is included in the larger Control of Risk COE - The SCRA COE is responsible for proactively and reactively reviewing benefit requests and ensuring application of benefits to customers who are active duty service members. The Research and Remediation Associate will complete the following functions for the SCRA COE - Proactively process/apply benefits for SCRA customers
Proactively process/apply benefits for SCRA customers
Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
Functions evaluated may cover one or more of the following areas: regulatory compliance, fraud, fair lending, and servicing.
Performs intake to determine appropriate course of action, conducting investigative steps to
Fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
May communicate with others to ensure resolution of matters.
Ensures identified risks and/or problems are clearly documented.
Other duties may include: project work related to remediation, performance of ongoing reviews as needed.
Receiving and responding to customer service inquiries
Effectively work with peers to provide guidance and assistance to less experienced representatives as designated
University/College degree in Finance or any other discipline.
Experience 3+ years of customer contact experience in a financial services environment; or 2+ years of experience in one or a combination of the following: financial services operations, underwriting, quality assurance, or military; or an AA/AS degree or higher
Ability to navigate multiple computer systems, applications and utilize search tools to find information
Intermediate Microsoft Office skills
Strong attention to detail and accuracy skills
Solid problem solving skills
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Ability to research and correspond with customers, responding to their questions and concerns with detailed information
Ability to work in a fast-paced deadline driven environment
Ability to adapt to a rapidly changing environment
Service Members Civil Relief Act (SCRA) experience
Financial services industry experience
Experience with Wells Fargo systems - HOGAN, CSS, FDR, Netsearch, IRRIS, or Cards IS - web based applications
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 6549229
About Wells Fargo
eFinancialCareers is a career site specializing in financial services.
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