Serves as the main contact for the Registrar's Office. Manages transcript order fulfillment. Assist with student file review and senior audits. Updates student records as necessary. Coordinates National Student Clearinghouse reporting. Maintains online forms for the Registrar's office.
1.Serves as main contact for Registrar's Office (10%) Responds to walk-in and telephone inquiries.
2.Manages transcript fulfillment (20%) Manages the online ordering process. Initiates and tracks the sending of congratulatory letters and transcript ordering instructions to students.
3.Assists with freshman file review and senior audits. (20%) Reviews the files of new undergraduate students and enters transfer credit as appropriate. Communicates results of the review to the student and their advisor. Records and tracks missing documents. Communicates with Center for Career and Academic Planning if schedule changes are necessary. Works closely with the Records &Registration Coordinator to develop competence in completing senior audits. 4.Update Student Records and Online Forms as necessary. (30%) Processes grade changes. Tracks Incompletes grades – communicating with instructors and students. Handles foreign study grade processing – communicating with program director, students and the Office of Student Financial Services. Handles registration of Independent Studies and Tutorials of current students. Reviews and updates student records to reflect academic records changes. Utilize organizational skills to manage and check the status of the online forms students have submitted. Work collaboratively with Office of Information and Technology to ensure status of the online forms as well as improve on the process as needed.
5.Handles National Student Clearinghouse reporting (20%) Prepares and sends enrollment and advanced registration file to the National Clearinghouse. Processes pending degree and enrollment verifications. Reviews and edit records to correct error reports. Sets up reporting calendar.
Education / Experience:
Bachelor's degree and experience in higher education administrative office preferred
Competencies / Skills:
College policies and procedures.
Applicable state and federal laws, specifically FERPA.
Student records and registration processes including computerized student information systems.
College departments and programs and changing academic requirements.
Skills and Abilities to:
Manage time to meet project deadlines.
Investigate and analyze information to draw conclusions.
Communicate effectively with a wide range of constituencies in a diverse community.
Maintain confidentiality of records and information.
Compose and edit written materials.
Exercise good judgment to manage and convey information.
Handle multiple tasks and computer systems at one time.
Supervision of Employees:
Physical and Mental Demands:
Physical Criteria: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal sitting, standing, and walking throughout the course of the day.
Requires extended periods seated at a desk working on a computer.
Manual dexterity and data entry skills.
Ability to think clearly amid changing priorities and circumstances.
Maintain professional attitude and demeanor in difficult situations.
Ability to multitask in a very busy work environment.
Exercise sound judgement.
Maintain high level of confidentiality.
35 hours a week 8:30-4:30 12 months a year
It is the policy of St. John Fisher College to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the College has employees.
The College does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
Internal Number: 1795
About St. John Fisher College
St. John Fisher College is an independent, liberal arts institution in the Catholic tradition of American higher education. The College emphasizes liberal learning for students in traditional academic disciplines, as well as for those in more directly career-oriented fields. We are committed to enriching the work, teaching and life experiences for all faculty and staff, in support of the College’s mission. Human Resources is dedicated to providing high quality service with a true sense of personal value for all faculty, staff and their families and consistently meeting or exceeding expectations in all human capital disciplines. Mission: St. John Fisher College is a collaborative community dedicated to teaching, learning, and scholarship in a student-centered educational environment. The College is guided by its liberal arts tradition and its Catholic heritage, as expressed in the motto of its founders, the Basilian Fathers: “teach me goodness, discipline, and knowledge.” Fisher engages individuals in lives of intellectual inquiry, professional integrity, and civic responsibility, where diversity and service to others are valued and practiced.