Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. We are seeking an experienced and highly motivated Agile Coach Manager to help us advance and scale our Agile transformation and adoption, working with Scrum and Kanban teams, and programs to adopt new ways of thinking, and to adapt the way they work. This role will be required to collaborate across a complex, matrixed organization. The Manager will partner with business and technology partners to foster adoption of Wells Fargo Agile, introducing scalable practices which result in sustainable change, while leading our Coaches in their own continuous growth and mastery journeys. A 'roll-up your sleeves' position, the successful candidates will be actively in the trenches with Coaches, partnering with Managers, and fostering change, leveraging an 'inspect and adapt' mindset to help us continually improve and evolve our transformation implementation model. Primary Responsibilities - Develop and grow team of Agile Coaches through training, mentoring, and coaching while also supplementing as a Coach when needed.
- Partner with Change Management Lead and Agile Coaching community to develop the appropriate onboarding materials for teams new to Wells Fargo Agile
- Foster culture of organizational learning, change management, and process adoption of Agile via metrics, benefits realization, outcomes, retrospective findings, and interactive communications.
- Roll-up sleeves as needed to coach teams and individuals in their understanding of Agile Practices (including scale, TDD/BDD, Secure Dev Ops, team dynamics, Lean Flow, Kanban, Scrumban, Scrum) improving their interactions and ensuring they have the right process and tools for their success
- Guide transformational change with managers, programs, and team levels, in a large matrixed organization, helping them see broader perspectives, and shift mindset to adopt new skills associated with self-governing teams
- Provide strategic thought leadership on impediments to accelerated delivery, and partner to develop, implement, and promote Agile best practices (including tools where appropriate).
- Facilitate planning and coordination of Agile portfolios for progress and impediments via Scrum of Scrums, Big Room Planning, and Program oversight (as it pertains to Scrum team maturity).
- Facilitate the learning and adoption of Wells Fargo Agile by individuals and teams as they gain insights and experience with Agile methods and practices
- Design, track, and analyze data for various initiatives, to evaluate adoption and program success and inform future activities
- Promote practices which help with scalability of incremental delivery and continuous integration and remove any blockers from achieving incremental delivery
- Ask open and thoughtful questions which help people rethink and change the way they structure work: utilize value streams, influence and encourage continuous value delivery, cultivate iterative application development, QA, and project management
- Mentor Scrum Masters and teams on best in class Agile practices, and coach technology and business teams in innovative ways to resolve issues inherent in application of the Agile methodology
- Perform periodic methodology maturity assessments for teams: provide coaching and input to reach higher levels of maturity, continuous improvement
- Ensure teams understand the need to meet all compliance requirements within Wells Fargo
- Aspire to continual self-development, remaining current on all Agile standards and practices; grow understanding of integral Agile and scaling to coach others as transformation expands
- Embrace ambiguity, while fostering an open and collaborative environment to manifest change
- Develop well-articulated written and oral communications content (e.g., emails, presentation materials, etc.) demonstrating a keen understanding and applying the appropriate level of detail dependent upon stakeholders
- Recognize and enthusiastically share the benefits of transformation activities and team initiatives
- Learn business processes and language of Wells Fargo Agile professionals within Wells Fargo
- Deliver quality and timely work on projects requiring a high level of detail
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: - Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
Required Qualifications
- 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning
- 3+ years of management experience
- 2+ years of SAFe (Scaled Agile Framework) experience
- A BS/BA degree or higher
Other Desired Qualifications
- Extensive relevant Agile experience (Scrum, Dev Ops, TBD, TDD, Kanban, Scale, Lean Flow)
- Experience leading and mentoring Agile Coaches and/or large scale transformation activities is given preference
- Change management or large scale transformation experience
- Strong leadership experience with the ability to lead direct reports as well as manage client relationships
- Expert interpersonal skills with the ability to adapt approach to match the audience
- Ability to empathize with portfolio and program level leaders to solution how best to coach Agile practices and re-inforce change
- Experience coaching, and coordinating efforts with, multiple teams, Agile coaches and SCRUM masters within a matrixed technology organization
- Agile Certifications include SPC 4.6 or higher (5.0 is most desirable) will also consider Scrum Coach, Agile Coach (e.g., I.E Certified Scrum Trainer (CST), Certified Scrum Coach (CSC), Certified Scrum Practitioner (CSP), Agile Coaching Institute Agile Certified Coach (ACI ACC), SAFe, Agility Health Facilitator, PROSCI is a plus)
- Proven experience working in large scale Agile environment as Agile Practitioner would be beneficial as a
- Strong spirit of collaboration, working across large organizations to reach a common goal, while actively promoting authenticity, transparency, and thought leadership
- Demonstrated ability to develop compelling content and facilitate presentations in an engaging manner, while effectively managing time to ensure full delivery of content to audiences
- Experience facilitating and delivering training or other related facilitation experience such as large group meetings or presentations
- Ability to effectively communicate, and practice active listening – guiding teams to the answer rather than presenting the solution
- Experience working in a geographically dispersed, cross-functional large corporate environment, while influencing and motivating others via multiple media channels
- Success thriving in an ambiguous and evolving work environment, while helping others cultivate successful transformation opportunities
- Self-starter, with a proven ability to effectively manage time and produce tangible results
- Ability to negotiate, influence, and collaborate to build successful relationships in a matrixed organization
- Ability to handle confidential material in a professional manner
Street Address
CA-SF-Financial District: 525 Market St - San Francisco, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC
CA-SF-South Of Market Area: 45 Fremont Street - San Francisco, CA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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