Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Human Resources develops and implements our 'team members, candidates, and operational' strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, team member relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR team members, strengthen controls, and scale technology infrastructure.
Digital Channels and Self-Service Enablement is a function of Team Member Digital Channels within HR Service Delivery & Operations. Currently, this team is responsible for day-to-day management and governance for HR digital content and self-service solutions. Aiming to provide team members an effortless, helpful, and predictive HR self-service experience, this team is provides consultation and governance for digital and self-service content/knowledge needed to support employees and managers.
This position is responsible for providing strategic consultation and development support for self-service knowledge/content that supports the digital experience for managers and employees within an assigned domain of HR across a wide array of channels with a high focus on content synchronization and channel optimization.
Build strong relationships with subject matter experts within HR, specifically domain, to deepen understanding of end-to-end digital experience for users across various capabilities, services, and user journeys within HR to provide input and thought leadership on digital workflows and supportive self-service content and resources.
Track and maintain an inventory of self-service content across applications and portals, digital workflows, notifications, knowledge, virtual assistant/chat bot, forums and supporting artifacts (documents, videos, infographics, etc.) that support and enables the manager and employee experiences with HR services.
Consult and advise on content and interdependencies across digital/self-service channels and influence changes to improve the user experience, synchronize content, and/or optimize use of HR service channels.
Maintain an understanding of the experiences delivered in other HR service tiers and channels to help identify the interdependencies and opportunities to drive channel optimization.
Partner with appropriate channel managers and/or product owners to convey business vision and needs to implement and continuously improve self-service content, tools, and processes.
Develop, review, facilitate reviews/approvals and/or deploy/publish content/knowledge in various channels in compliance with content strategy, brand, and other standards.
Ensure appropriate governance and controls are executed for content/channels.
Analyze and share data and reporting to monitor process, operation, usage and satisfaction, identifying trends opportunities to improve performance and experience. Leverage data to drive consultation and decisions.
Partner with others to develop and/or execute communications to amplify and drive awareness of self-service content, resources and forums.
Participate in strategic projects for implementing or enhancing existing digital/self-service content/platforms.
Location: Other locations may be considered for this opportunity.
4+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
Human resources experience
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
Strong organizational, multi-tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Experience writing for digital platforms
Ability to assess issues, make quick decisions, implement solutions, and influence change
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Experience using business knowledge and critical thinking skills to deliver upstream and downstream project impacts
Strong collaboration and partnering skills
Strong analytical skills with high attention to detail and accuracy
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Experience with Waterfall and Agile project methodologies
Other Desired Qualifications
Familiarity with knowledge management and/or content delivery within ServiceNow
Ability to travel up to 10% of the time
The salary range displayed below is based on a Full-time 40 hour a week schedule.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5549808-4
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo