Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.
This position is within Corporate Trust Services (CTS).
*Please note: position hours are Monday - Friday; 8:30am - 5:00pm
At Wells Fargo, specifically in Commercial Captial - Corporate Trust Services (CTS) - Document Custody we are excited to partner with Residential Mortgage Backed Securities clients to help them succeed with their custodian needs. This CTS Account Associate 1 works closely with Relationship Managers in managing and administering a portfolio of accounts. They assist Relationship Managers in pro-actively handling and resolving customer issues and problems while interfacing with operational areas, internal departments and outside vendors as needed to resolve requests. They may perform daily administration of accounts including set-up, processing, maintenance and oversight according to policies, procedures, regulations. This position will have contact with clients to assist Relationship Managers in resolving requests.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
1+ year of experience in one or a combination of the following: financial services, customer service, or customer account management experience demonstrated through work or military experience; or a BS/BA degree or higher in business
Financial services industry experience
Ability to exercise independent judgment to identify and resolve problems
Customer service focus with the ability to respond to requests in a timely manner
Knowledge and understanding of document custody
Knowledge and understanding of emBTRUST
Ability to be flexible and adaptable to changing priorities and deadlines
Ability to escalate issues
Ability to interact with all levels of an organization
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work in a fast-paced deadline driven environment
Effective organizational, multi tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
Strong attention to detail and accuracy skills
The salary range displayed below is based on a Full-time 40 hour a week schedule.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5551996
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo