Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.
The Account Resolution Specialist 2 with Wells Fargo Auto is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex/specialized outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to initiate customer contact and determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers' situation to provide relevant solutions in creating terms of repayment. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists. May work on special projects/assignments as needed.
Job responsibilities may include:
Partnering with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.
Consistently learning and applying operational policies and State & Federal regulations governing collection practices.
Negotiates workouts and repayment plans
Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics.
Complete other duties as assigned by leadership.
Target start date: January 2021 or June 2021
The successful candidate must be available to attend the full duration of the required training; and, be flexible to work any shift during the department hours of operations, including evenings and weekends.
GREAT CAREER ADVANCEMENT OPPORTUNITIES!!! You will have opportunities to participate in programs established to help you achieve your career and development goals. Progressive Career Path Highly Competitive Salary! Some schedules offer a 15% shift differential, based on hours worked after 4 pm. Benefit packages include Medical, Dental and Vision Plans for team member and family! 401k – up to 6% company match! New employees may be eligible to receive up to 30 paid days off annually, to include 10 bank holidays and 2 personal holidays. Tuition Reimbursement Opportunity!
2+ years of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience; or a BS/BA degree or higher
Intermediate Microsoft Office skills
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Good analytical skills with high attention to detail and accuracy
Strong telephone etiquette skills
Ability to negotiate, influence, and collaborate to build successful relationships
Customer service focus with the ability to listen to customer needs and recommend solutions
Solid conflict management and decision making skills
Ability to work effectively in a team environment
Ability to manage to production goals, deadlines, and various metrics
Ability to work effectively in structured but flexible, adaptable and changing, call center environment
Bilingual speaking proficiency in Spanish/English
Other Desired Qualifications
Bachelor's degree with an expected graduation in December 2020 or May/June 2021
Must be able to attend full duration of required training period
Ability to work nights, weekends, and/or holidays as needed or scheduled
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5554134-3
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo