Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.
Operational Risk Business Oversight (ORBO) The ORBO team is responsible for aggregated business oversight and challenge of the each front-line business unit within Wells Fargo. This team does targeted reviews of realized and emerging risks to identify opportunities to strengthen risk management practices related to controls. The team's mission is to drive improvement in operational risk management effectiveness and performance through comprehensive oversight of the front line, proactive independent risk reviews, and delivery of actionable IRM analytics and intelligence that support oversight and credible challenge activities.
The Role This Operational Risk Business Oversight Officer is responsible for the independent oversight of front line operational risk management effectiveness of the Consumer Banking businesses (Community Banking, Auto Lending, Home Lending, Small Business and Personal Lending). This individual contributor is recognized as an industry or subject matter expert in operational risk. The role is expected to engage with senior business and risk leaders within the business to influence and challenge risk management activities and decisions. Operational risk is the risk resulting from inadequate or failed internal controls and processes, people and systems, or resulting from external events. Operational risk is inherent in all Wells Fargo products and services as it often arises in the presence of other risk types.
This role is responsible for developing, implementing and monitoring risk-based programs to identify, assess, and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. This role will support an Operational Risk Business Oversight Leader in one of the following business lines: Community Banking, Auto Lending, Home Lending, Small Business and Personal Lending with all matters pertaining to operational risk and is considered a thought leader and subject matter expert for operational risk activities across this business grouping. In this capacity, this role reviews and challenges significant front line operational risk program execution, including, but not limited to, external fraud, information risk management, safety and physical security, transaction processing and execution, third-party risk management and various risk assessment policies and programs. This role will also develop detailed understanding of business strategy, the customer base, products and services and other relevant industry issues, frameworks and emerging risks.
Specific responsibilities include:
Use subject matter expertise and industry knowledge to provide independent oversight and credible challenge to the Line of Business's operational risk management activities
Direct engagement with the Control Executive teams, Business Heads and Independent Risk leaders to promote a strong operational risk culture
Active engagement in key front line governance routines inclusive of strategic planning sessions, governance committees and business reviews
Oversee and challenge the Consumer Banking businesses across all operational risk routines including – plan, identify and assess, control and mitigate, test and validate, monitor and report
Perform independent risk assessment of the front line, inclusive of emerging risks
Review and challenge of front line risk acceptances and new business initiatives
Designs and develops the most complex testing strategies, methodologies and analyses; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls
Influence appropriate risk management prioritization by the front line to enable the business to meet strategic objectives, while meeting operational risk program expectations
Works with the most complex business units and provides operational risk expertise and consulting for projects and initiatives with high risk, generally spanning multiple business lines.
Evaluate cross-program and cross-group analytics to identify opportunities and best practices to influence stronger risk management practices by the business
Analyzes extremely complex business and/or system changes to determine impact
Identifies operational risk issues and may participate in the development of risk ratings
Reports findings and develops business cases to influence executive management or management committee member/head of business on the need for controls to mitigate risk.
The Candidate This position requires business engagement to drive and effect change. This position will partner with both internal and external stakeholders, including senior management from all three lines of defense, as well as relevant regulatory agencies.
A successful candidate will have the experience and ability to:
Successfully review and challenge business operational risk management practices and outcomes.
Build and sustain a strong risk culture including a balanced approach through working in cooperation and consultation with all lines of defense across the enterprise.
Leverage their experience to bring industry leading standards, practices, and tools to the organization.
Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability. It requires a leader with strong relationship management, influencing, vision, and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment.
7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management
Ability to articulate complex concepts in a clear manner
Advanced Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Other Desired Qualifications
Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Deep technical understanding of Consumer Collections and Servicing, processes, and customer interactions and where they manifest risk
Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders at all levels, and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function
Proven leadership skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions
Deep understanding of corporate/business policies, and programs
Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies
Flexibility and business savvy to navigate a complex, highly-matrixed organization
Experience providing reporting and updates to senior-level management
Experience communicating with regulators, auditors, and other oversight bodies
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5554333-6
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo