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At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Human Resources develops and implements our 'employees, candidates, and operational' strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR employees, strengthen controls, and scale technology infrastructure.
This is a newly created position that will partner with the HR Global Delivery Activity leader to manage a 'portfolio' of HR function(s) with global delivery services to develop the global service delivery strategy, successful implementation and ongoing governance and oversight of offshored services for select HR functions. This is an individual contributor role that will report to the head of Wells Fargo's HR Vendor Management and Global Delivery department, and functionally align to the HR Global Delivery leader.
Wells Fargo's HR Vendor Management and Global Delivery team is responsible for HR's 'build versus buy' strategy for all current and future third-party vendor engagements for consulting, design, and service delivery activities. This includes centralization of vendor strategy and engagement management, as well as establishing our future global HR delivery plan, activities, and the partnerships necessary to enhance our multi-site delivery capabilities and resources.
The HR Global Delivery Portfolio Manager will serve as the liaison between the HR function and the offshored HR delivery manager/team to provide best-practices, strategic direction, manage the successful implementation of offshored services, provide ongoing oversight and performance monitoring of the global delivery service.
Key responsibilities for this role include:
Establish a collaborative partnership with various stakeholder groups such as the Wells Fargo Line of Business leaders, Global Solutions Program Office (GSPO), Transition Manager, Business Process Management, HR Global Delivery (GDA) Risk, and other cross-functional teams to ensure successful approval of GDA transitions, implementation & ongoing governance
Leverage industry best-practices and perspectives to support a consultative approach to leading the development and execution of Global Delivery service offerings for a portfolio of HR functions and/or leaders
Partner with the Global Solution Program Office (GSPO) to formulate strategy, transition process and migration of the work
Understand the Global Delivery Activity (GDA) service for the HR function including all products and services provided, as well as the scope of the services to drive greater efficiencies and cost reductions for HR
Perform monthly and quarterly operational meetings and business reviews to provide oversight and governance of the following:
Global Service Delivery (GDA) roadmap for assigned portfolio of HR functions
Global Delivery (offshoring) performance ensuring conformity to SLA's and KPI's
Success of risk controls put in place by reviewing results of risk assessments
Utilize data and insights to inform decisions, as well as advance, innovate and improve the GDA service on behalf of the HR functional teams
Develop a strong governance and communication model with all Stakeholders and Global Delivery teams throughout our global footprint
Escalate and inform any compliance or other significant concerns to senior leaders and business partners as necessary.
This position equates to an internal Wells Fargo Job Code of Business Support Consultant 4.
Preferred Locations: Charlotte, NC; Minneapolis, MN; Des Moines, IA; Portland, OR; San Antonio, TX. However, other locations within the Wells Fargo footprint may be considered.
8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
6+ years of human resources experience
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to quickly establish credibility to build and maintain effective working relationships
Ability to exercise independent judgment and creative problem solving techniques
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Other Desired Qualifications
Demonstrated knowledge of the inter-connectedness of broad HR functions
HR offshoring or HR outsourcing experience, and/or experience with various modalities of an HR Shared Service function (centralized)
Strong program management experience
Knowledgeable in organizational design concepts
Ability to drive initiatives in a cross functional environment, track updates, ensure timely closure on milestones
Ability to build quality assurance frameworks, training programs and transition checklists
Strong execution and communication skills
Development and implementation of metric and reporting definition and management
Ability to influence and collaborate at all internal organizational levels, as well as externally
Ability to effectively build strategic presentations in PowerPoint in order to build a storyline and communicate concepts to middle and senior leadership around service delivery models and business cases
Ability to travel up to 5% of the time
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5554781-3
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo