Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.
The Retail Support Consultant 1 is responsible for working with the Mortgage Fulfillment Site Leaders along with corresponding management staff in the development and implementation and consistent execution of sales or fulfillment strategy and sales or fulfillment support functions, including compliance. Provide high level leadership support around key retail initiatives (Our People, A Simple Path, Organizational Alignment and Go-To-Market). Provide high level support to sales or fulfillment initiatives.
Roles and Responsibilities:
Conduct root cause analysis on all compliance and business metrics to determine areas of strength or opportunity.
Develop strategy and action plan to establish effective processes to ensure the Fulfillment Site meets company (or other governing entity) established performance metrics and policy expectations.
Primary support resource for the Region or Fulfillment site and liaison/partner with key groups such as Learning & Development, RECOR, Business Excellence, NUPRM, and Finance.
Collaborate with cross-Wells Fargo program leaders/partners to influence Region or Fulfillment Site ability to meet all corporate performance metrics at or above minimum standard.
Partnering with key leaders in the preparation of regional or Fulfillment forecasting and budgeting.
Manages the communication of and adherence to policies, compiles and reviews audit report and reports findings, develops plans to address audit deficiencies, and develops regional practices, reporting mechanisms and trend analysis to identify business needs/opportunities.
Creates communications to establish business practices and holds various levels of leadership accountable for meeting standards.
Provide leadership and direction to Administrative Assistants to ensure audits are conducted on various business initiatives to ensure goals are being met and that key activities are being managed.
Partners with Sales Regional Manager or Fulfillment Site Leader in the development and oversight of team member onboarding, leadership training (e.g., leadership lab) events, team member development, training and corrective action (ART, MPS, etc.), and overall team member engagement (Q12).
Provide high level analytical/management support with planning and delivering weekly management calls and all face to face meetings.
Required location for this position is one of the following locations: 1 E. 22nd St., Lombard, IL; 100 Duffy Ave, Hicksville, NY; 8505 Ibm Drive, Charlotte, NC; 2650 Wells Fargo Way, Minneapolis, MN 55467. Candidate must reside within a reasonable commute to the address listed in the posting but will have the option to work from home.
5+ years sales or leadership experience including 3+ years of home lending sales or home lending operations experience or 5+ years as a business analyst or project manager in home lending
2+ years of mortgage industry experience
Basic Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Leadership skills including; coaching, training, and mentoring
Knowledge and understanding of metrics based analysis: reporting and trend analysis
Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
Ability to translate and summarize complex data into understandable, actionable information and recommendations
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Other Desired Qualifications
Knowledge of a distributed retail model
Home lending fulfillment operations experience – with direct experience in at least two or more of the traditional functions – origination, processing, underwriting, and closing
Leadership experience within home lending fulfillment operations
Up-to-date knowledge of and experience with current mortgage regulations
Excellent Microsoft Excel and PowerPoint skills
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Ability to provide and work from a home office
Ability to travel up to 20% of the time
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NY-Hicksville: 100 Duffy Ave - Hicksville, NY IL-Lombard: 1 E 22nd St - Lombard, IL NC-Charlotte: 8505 Ibm Drive - Charlotte, NC MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556018-2
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo