Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
The Case Management and Workflow Technology group is a PegaSystems-based technology team, with multiple Pega-based solutions implemented throughout the enterprise, covering multiple lines of business. The growth in business need for automated case management solutions has continued to rise, as our partners look for robust/reliable solutions that can be quickly delivered. Thus, our team is engaged with consulting, prototyping, design, development and support of BPM solutions that reach across multiple business divisions and disciplines.
This position will have the responsibility for being a Technical Business Systems Associate driving solutions through the requirement gathering, user story enrichment, functional requirements and production implementation of the individual projects. Assignments will typically be the more complex/larger-scale/higher-profile deliverables.
This Technical Business Systems Associate acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes. Recommends and initiates systems testing. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Provides direction and guidance to less experienced staff. The position will be focused on the creation of User Stories and functional specs as part of case-management development projects in support of various Wells Fargo Operations area. Platform will be based on the PegaSystems vendor product, and will require understanding of that platform. Resource will serve as the bridge from business partners and technology team in the development of quality specifications to drive development velocity. All projects are structured to utilize Agile approach, along with leveraging the various platform tools of PegaSystems.
5+ years of business systems analysis experience, business systems design experience or a combination of both demonstrated through work, military, or education
Knowledge and understanding of operation work flows/processes
Knowledge and understanding of governance and compliance expected from providing solutions in systems and technology domains
Other Desired Qualifications
3+ years of business analyst experience on current/near-current versions of the Pega Systems platform
Pega certification CBA (Certified Business Architect), CSBA (Certified Senior Business Architect) and/or equivalent training/experience
Thorough understanding of and experience in Agile project methodology
Experience with the JIRA tool
Demonstrated ability handle requirements gathering and enrichment for a complex feature-set project using the Pega Systems-based platform
Thorough understanding of PegaSystems-based solution principals and capabilities
Excellent verbal, written, and interpersonal communication skills
Proven ability to collaborate with business partners to define project delivery roadmaps
Hands-on experience with solution testing/training/support
PegaSystems application experience in the financial services industry
Confluence tool experience
Experience with Pega 8+ release levels
Prior experience with financial industry from an operations perspective
Experience managing SDLC project requirements and change/deployment management
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5552583-2
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo