Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.
We are seeking an experienced Process Engineer Architect professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo Consumer and Small Business Banking group. Process Engineers work with the Business Group or Enterprise Function regarding process definition required practices, tool access, taxonomy, and support and information. They would also work with process owners to assist them in defining new processes, decomposing existing processes as well as recommending merges of existing processes.
High Level Responsibilities include, but are not limited to:
Understand the existing process architecture landscape for the Business Group or Enterprise Function
Prepares all inventory materials for review/approval sessions with Business Group and Enterprise Function leaders.
Onboarding LOB on to Enterprise Process Repository, including folder structure, objects, operating taxonomy, and process decomposition model
Maintain the review and inventory / model approval process, on-going maintenance, and attestation workflow for the line of business to maintain processes in the Enterprise Process Repository
Works with Process Owner and other stakeholders on the high-level definition of processes and their linkages to the various elements of the enterprise (process, risk, control, application etc.)
Responsible for decomposing large complex functions & business areas into logical process hierarchy/ taxonomy
Responsible for translating between APQC reference and Wells Fargo operating architecture
Responsible for connecting upstream and downstream processes within the Business Group or Enterprise Function
Liaison with subject matter experts and business process owners to understand and document the business processes
Work with offshore and onshore resources, SME's and Process Owners to complete the process documentation according to enterprise modeling standards
Identify relationship with enterprise objects such as risk, controls, applications within the processes and document them within the Enterprise Process Repository
Manage the overall sprint delivery around process documentation, review, approval and handover to the BPM Group Office Librarian
Responsible for maintaining Kanban dashboard
Responsible for any sprint level reporting to the leadership (sprint velocity, Sprint team allocation/ utilization etc.)
Oversee business process modeling across domain, product, segment & channel silos
Analyze and document dependencies between new business processes and existing customized business processes for the Business Group or Enterprise Function
Negotiate away channel and product variances when necessary to increase reusability of the solution
Act as consultant to Business and Technology partners regarding process documentation and improvement
Work with Group Process Librarian to establish and participate in process governance
Understands and drives process asset reuse
Align incoming process modeling requests to the reference architectures
Once requirements and rules have been elicited, document traceability to reference frameworks
Identify and provide process taxonomy expertise to normalize the process levels in the taxonomy
Guiding business partners and project participants on process modeling standards and best practices
10+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 7+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)
BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics
Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
Knowledge and understanding of Statistical Analysis software such as Minitab
Facilitation skills such as Helix
Change Management skills such as Prosci/ADKAR
Knowledge and understanding of Rapid Process Automation software such as Blue Prism
LEAN/Six Sigma certification or Wells Fargo business process management endorsement
Strong analytical skills with high attention to detail and accuracy
Highly refined and professional verbal and written communications
Ability to manage complex projects in a large enterprise environment
Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
Strong collaboration and partnering skills
Six Sigma Black Belt certification
Knowledge and understanding of analytical methods used in: statistics or predictive modeling methods (regression modeling, clustering, pattern recognition, graphics)
Knowledge and understanding of APQC s Process Classification Framework (PCF)
iGrafx, ProVision or other enterprise process modeling experience
Project management experience
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Relational database experience
Advanced facilitation skills
Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
Ability to take on a high level of responsibility, initiative, and accountability
Ability to manage initiatives involving process improvements
Knowledge and understanding of Agile
Knowledge and understanding of financial controls and risk
Experience conducting root cause analysis for data-driven process-related improvements
Ability to present complex concepts to senior management
Leadership skills including the ability to influence effectively in a matrix environment
Other Desired Qualifications
Experience in current state process modeling, process re-engineering and future state workflow modeling
Strong understanding of financial controls and risk
Excellent analytical, problem solving, and root cause analysis skills
Ability to work effectively with senior management (SVP, EVP's)Strong leadership skills and experience with the ability to coach, manage, lead professionals
Familiarization with Agile tools like JIRA, CA Rally
Demonstrated ability leading Kaizen events or other rapid process improvement methodologies
Ability to travel up to 10% of the time
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NC-Charlotte: 301 S Tryon St - Charlotte, NC GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX CO-Denver: 1700 Lincoln St - Denver, CO IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ OR-Portland: 350 Sw Jefferson - Portland, OR NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC UT-Salt Lake City: 299 S Main St - Salt Lake City, UT TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556826-6
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo