About Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Quality and Patient Experience (QPE) department delivers on the Board's vision to advance a culture of treating patients with dignity, respect and equity; within our institutions and in the communities we serve; promote a reliable, consistent, and coordinated care experience across institutions; and achieve the best clinical outcomes possible. Seeking experienced healthcare professional with project management and analytic skills to design and implement programming that supports the access and utility of virtual care tools to all MGB patients. This will be accomplished primarily through development of a new program where Digital Navigator workforce will be deployed to provide training within clinical settings to orient patients to digital health tools. The Project Specialist, working with newly developed team, will work to launch, implement, and assess this program effectiveness in eliminating disparities in use of digital health tools by race, ethnicity, language, and other domains of health equity.
The successful candidate will have excellent interpersonal, leadership and project management skills, experience with digital health, professional maturity, attention to detail and analytic competence. The Specialist will work closely with a newly created team, reporting to the MGB Associate Chief Quality Officer, tasked with generating rapid and sustained improvements in the accessibility and delivery of virtual care that result to equal health outcomes for all patients regardless of race, ethnicity or language.
Principal Duties and Responsibilities
• In concert with the Program Director of Health Equity and the Associate Chief Quality Officer, this person will support MGB's enterprise efforts to improve patient health equity and quality and its related work, with a focus on digital care (telephonic, video, asynchronous). This will include optimization of EHR workflows, provider and administrator trainings, patient centered interfaces, and related infrastructure to support effective, equitable virtual care. • Support the launch and operations of a program of Digital Health Navigators, digitally savvy people to work directly with patients at multiple MGB clinics, to train patients on digital tools. • Develop training material to support Digital Navigator interactions with patients. • Establish processes for monitoring and report on key performance indicators of success in the deployment and maximum utilization of virtual technology for all patients, with eye to identify successful interventions to scale. • Support implementation of interventions to improve patient outcomes based on measurement of variations in care related to social determinants of health and patient diversity • Design, in partnership with eCare, of training materials for patients on patient portal and managing their care virtually. • Measure and share variations in patient outcomes based on race, ethnicity, language • Other work as assigned.
• Bachelors degree and 4+ years of experience OR Masters degree and 2+ years of experience in quality improvement, healthcare consulting, policy analysis, or quality/financial data analysis and reporting preferred. • Experience in clinical project management, consulting or clinical/financial data analysis preferred.
• Strong organizational, administrative, and project management skills • Ability to prioritize and resolve critical issues efficiently and effectively • Ability to work with all levels of an organization • Ability to effectively present ideas and information • Strong written and verbal communication skills • Strong commitment to customer service • Ability to work independently • Ability to flex within a dynamic organization/policy environment. • High degree of initiative and enthusiasm for learning new concepts and working with new tools and sources of information. • Demonstrated commitment to health equity, antiracism, social justice causes, community development.
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).