Application Coordinator, Professional Billing (eCare)
MGH Institute of Health Professions
Location: Somerville, Massachusetts
Internal Number: 3138132-1435_1607615248
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement:
The Application Coordinator reports directly to an Application Manager Partners eCare team; s/he is part of a team dedicated to configuring, building, testing and activating the assigned application database. Principal Duties and Responsibilities
• Provides certified Epic build expertise and experience for successful product implementation • Provides certified Epic design expertise to analyze organization's current business practices and translate them into configurations and workflows • Supports departmental/ functional team with application and information system knowledge • Creates and maintain regular status reports • Completes specific tasks as directed. • Tracks and resolves issues and action items • Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner. • Develops and maintains models of business and system requirements and configures system accordingly • Documents and analyzes business processes • Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly • Analyzes business processes to ensure proper system configuration • Creates and maintains all required system design and build documents • Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates • Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks • Post live implementation activities and production support • Other duties as required
• Bachelors Degree in Business, IT, Healthcare, or related required. • Minimum of 3 years related experience, including experience with healthcare information systems. o Candidates, external or internal, may substitute the 3 years of experience with 2 years direct experience in the specific application(s) that is the focus of this position, in a function on a similar track to this position. o Internal candidates (Partners HealthCare employees) may substitute the 3 years of experience with 1 year of direct experience in the specific application(s) that is the focus of this position, in a function on a similar track to this position; and a performance appraisal rating of "Exceptional" • Solid understanding of revenue cycle workflow relevant to assigned application team. • Epic Resolute Billing Certification required.
• Ability to apply workflow to the design of information systems. • Understanding of change management techniques. • Strong verbal and written communication skills. • Strong problem solving and negotiation skills. • Ability to effectively conduct small meetings, both formal and informal. • Self-motivated, independent and possesses the ability to learn quickly • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization • Ability to assimilate and understand new software releases and succeed in a changing environment • Ability to review project deliverables for completeness, quality, and compliance with established project standards. • Ability to document and communicate the status of progress against plans, taking corrective action as necessary
Working Conditions: MGB has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021
If onsite: • Office setting, with some local travel between Partners Healthcare System sites.
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).