As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement
Reporting into the Business Support Manager - Virtual Care the Project Specialist will provide project support across of all business activities for the Virtual Care Department, including organizational readiness, communications, reimbursement and incentives, legal and compliance and data analytics for Virtual Care.
The project specialist will be responsible for supporting the business activities related to implementation of Virtual Care projects across the organization in order to meet the overall program goals and milestones. This position will assist with maintaining project plans and action items, prepare & perform presentations/meeting materials, coordinate program events/learning sessions, assist with data and reporting activities, execute on the departmental strategy in the business support areas, and assist with other special projects as needed.
The project specialist will follow direction from Virtual Care Program Managers and will work collaboratively with Mass General Brigham eCare, IS & enterprise virtual care and program site leads. This position requires excellent interpersonal skills, professional maturity, attention to detail, problem solving and an innovative mindset. Principal Duties and Responsibilities • Support Virtual Care Program Leads with day-to-day project tasks and operational activities related to Virtual Care Business Support. • Support execution of business plans, information sharing methods, and decision tracking framework. • Prepare/deliver presentations, meeting materials, minutes, and action plans. • Support multi-channel communication strategy for a variety of audiences across the various Virtual Care programs. • Coordinate and support site stakeholders with organizational readiness activities through application of standard methods and tools such as: identification and mitigation of impacts to the sites' operations, policies and structure; engagement and involvement of stakeholders in the sites' implementation activities; alignment of site leadership on the program objectives and implementation next steps; facilitation of stakeholder surveys and execution of activities based on findings; preparation and education of the departments for go-live; and validation that operational metrics are identified, baselined and tracked post. • Work with Virtual Care project teams and sites to identify the adoption approach, develop associated activities and timelines. • Collaborate with other Digital Health, Virtual Care teams (Training, Communications, Clinical Project Manager, etc.) to facilitate the change management process for sites. • Support legal, compliance, reimbursement and incentive initiatives through project coordination and execution collaboratively with legal and compliance subject matter experts, such as the Office of General Council, and the Virtual Care program managers • Tracks and reports status of initiatives that require legal and compliance review • Maintain legal and compliance requirements documents and support integration of requirements into program specific approaches • Coordinate with all teams within the Partners Virtual care programs as well as MGB site leads on process improvement projects. • Performs other duties as assigned
Qualifications Qualifications • BS/BA or equivalent required. • 3+ years of related experience, customer service, communications, project management or healthcare setting • Must have 1-2 years project management experience. • Virtual Care/Telehealth experience preferred, not required
Skills/Abilities/Competencies Required • Excellent organizational skills and attention to detail, manage multiple tasks and projects, meet deadlines, and manage to schedule. • Ability to problem solve and trouble shoot • Strong oral and written communication skills, with the ability to draft messages to individuals and audiences throughout the organization. • High degree of initiative and enthusiasm for learning new technology concepts and working with new tools and sources of information. • Ability to develop effective relationships with a broad array of people (different levels of management and clinical experts). • Strong PC / Microsoft application skills including Word, Advanced Excel, PowerPoint, and Outlook. Experience Workfront or similar project management tool, a plus. • Ability to work in a large organization • Ability to work independently Working Conditions • Remote/Assembly Row campus, with some local travel between Mass General Brigham sites. Supervisory Responsibility • N/A
Fiscal Responsibility • May have financial responsibility of program budget as determined by leadership.
Partners HealthCare is an Equal Opportunity Employer & byembracing diverse skills, perspectives and ideas, we choose to lead. Allqualified applicants will receive consideration for employment without regardto race, color, religious creed, national origin, sex, age, gender identity,disability, sexual orientation, military service, genetic information, and/orother status protected under law.
Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).