As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Health Benefits Program Manager is responsible for managing our Employee Health Programs and associated initiatives offered nationally to our 78,000 employees across 17 institutions with multiple benefit programs. With oversight of the Health and Welfare Benefits Manager, the Health Benefits Program Manager will design, measure and manage health programs while constantly striving to innovate beyond traditional benefit solutions. You will work closely with your fellow colleagues on the Benefits Center of Excellence team as well as partner closely with HR Support Center. The individual will conduct projects with little guidance and informally managing the work product of Benefit Specialists and Analysts. The Program Managers in the Benefits COE have direct areas of responsibility, and also collaborate as part of a broader team of benefits experts to support with overall strategy, analysis and monitoring of benefit programs as directed by the H&W Benefits Manager and the Senior Director of Benefits.
Principal Duties and Responsibilities
• Actively participate and coordinate activities for all health benefit processes, policies, programs and vendors • Support open enrollment process • Manage complex escalations requiring interpretation of plan designs and contracts. • Partner with HR Shared Services, as needed, to ensure effective and timely handling of H&W benefit operations (e.g., vendor file processing and bill payment process are accurate) • Manage on-going market surveys and benchmarking analysis. • Participate in cross functional teams related to strategic planning and process improvement • Influence new and existing design improvements with strategic vendor relationships and internal teams. • Develop communication and market programs • Lead key cross-team projects by setting timelines, allocating tasks and reporting status to H&W manager. • Review H&W benefit program communications for accuracy • Participate in the Partners Claims Committee which reviews and decides upon claims appeals • Support analysis of program performance, evaluating impact of potential program changes and building actionable business case to present to HR leadership • Manage implementation of plan design changes • Apply understanding of compliance topics to program work • Continuously seek information about industry, market, and regulations, to inform recommendations and business decisions
Minimum Qualifications • Bachelor's degree • Six (6) or more years of experience working with Employee Benefits
Preferred Qualifications • Bachelor's degree in Business Administration, Management, Health Management or other related field. • Eight (8) or more years of experience working with Employee Benefits, or seven (7) or more years of Employee Health & Welfare consulting experience • CEBS Certified
• Strong collaboration, communication skills and project management skills • Combination of strategic thinking and action orientation; making incremental progress now, while staying focused on the long-term strategy is critical • Excellent communication skills, both written and oral with both technical and business people. Ability to speak at a level appropriate for the audience • Strong analytical capabilities, as well as experience interpreting the data and "telling a story" • Demonstrable track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment • Proficiency in Microsoft Office, especially in Excel and Powerpoint • Previous experience with PeopleSoft HR preferred
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
Internal Number: 3139105-1435_1607615191
About MGH Institute of Health Professions
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).