About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary Overview StatementIncumbent will report to the Manager, MGB HealthCare Information Systems (IS) in the Dana-Farber Cancer Center Institute (DFCI) Project Management Office (PMO). The project specialist provides strong project management knowledge and proven experience for both the IS DFCI department and the cancer institute in areas impacted by and benefitting from IS systems and services. The focus of this position is: 1) to serve as a project manager for medium-to-large-scale initiatives, 2) to grow and mature the PMO with proven methodologies and tools, and 3) to support MGB and DFCI staff in project management best practices through coaching, mentoring, and training. These skills will be leveraged to assist in the use and continued improvement of standards throughout DFCI. Standards include project charters, schedules, success metrics, system deliverables, processes, etc. The project specialist will assist teams in project design; aid in the periodic review and auditing throughout a project's lifecycle; and guide projects in process content, application of tools, and knowledge management.
Principal Duties and Responsibilities1. Project Management
a. Manage medium- to large-scale projects within the context of the larger environment, including competing priorities, staffing levels, and budgetary concerns
b. Plan and manage projects following recognized project management methodology
c. Lead projects throughout full lifecycle with respect to scope, schedule, cost, and quality
d. Establish and maintain respectful relationship with project sponsor and stakeholders
e. Collaborate with the business in needs definition, business assessment, requirements gathering, vendor selection, resource allocation, project prioritization, risk analysis and mitigation, implementation, testing, training, and project closeout
f. Become familiar with associated business processes, strategic goals, and systems
g. Establish success metrics with project constituents
h. Proactively identify, analyze, mitigate, and manage risks
i. Navigate and comply with MGB and DFCI policies and procedures - finance/budget, infrastructure, human resources, legal and compliance, etc.
j. Identify, prepare, and coordinate all necessary project documentation
k. Regularly communicate with project stakeholders regarding schedule, status, issues, risks, scope changes, and milestone achievements
l. Direct cross-functional team resources, manage conflict, and escalate problems to management as needed
m. Ensure quality assessment is performed throughout the project, leading to high customer satisfaction
2. Project Management Office (PMO) Support and Improvement
a. Drive the deployment, support, and continuous improvement of standard project management processes and tools, including templates and applications
b. Conduct periodic project reviews and compliance checks at various stages of the lifecycle
c. Learn PMO tools to assist in supporting their use at the Institute
d. Help administer PMO software tools (MS Project, Quick Base, RationalPlan, Smartsheet, WebEx, Livelink, Confluence, etc.)
e. Train new employees on tools such as the IS Project Portfolio and Time Reporting
f. Communicate the PMO's mission and purpose throughout the IS and user community
g. Assist other project managers in project reporting and lessons learned
h. Review final project deliverables and assess content for publication within the collaboration space portal for knowledge management and historical archive
i. Identify project planning improvements and deficiencies
j. Work on special projects and assignments for the PMO manager
k. Provide administrative support to project, training, and tools specialists as needed
l. Author blog posts
m. Facilitate monthly brown bag learning sessions for the IS department
n. Author and review IS newsletter articles as needed
o. Participate in PM listserv
p. Review project proposals prepared by other IS domains as requested as part of the annual budgeting process
3. Project Management Training and Mentoring
a. Formally and informally serve as PM mentor to other IS staff
b. Provide guidance to project managers and technical leads in the development of a project through the review of supporting materials (charters, plans, logs, metrics, etc.)
c. Develop and deliver project management training classes to IS and institute staff
d. Instruct staff and demonstrate use of project management tools, including project scheduling, time reporting, and project portfolio
e. Share project management knowledge, PMO news, methodology updates, etc. through quarterly IS newsletter articles
f. Share brown bag coordination responsibilities with colleagues
• Use the MGB HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned
Qualifications • BA/BS required, MA/MS degree preferred
• Project Management Professional certification (PMP) from PMI
• 5+ years of experience in project management, preferably within information services or a healthcare environment
• Demonstrated experience with productivity tools, including MS Project, Word, Excel, Visio, PowerPoint, Quick Base, Smartsheet, and collaboration software (ex: Livelink, SharePoint), Skype for Business, Confluence
Skills, Abilities, Competencies• Proficiency in managing medium-to-large projects, their dependencies, team members, other resources, schedules, and in prioritizing and delegating accordingly
• Ability to manage multiple projects simultaneously
• Diplomacy and professionalism in working with project sponsors, executives, stakeholders, and steering committees
• Accomplished development of charters, project management plans, work breakdown structures, schedules, status reports, success metrics, etc.
• Experience with managing organizational change
• Notable follow-through and dependability
• Polished customer service skills, especially negotiation/persuasion
• Excellent oral, written, and presentation skills
• Ability to prioritize tasks, motivate staff, and achieve goals and objectives
• Autonomous decision-making whenever needed, as well as group consensus facilitation
• Proven analytic and problem-solving skills
• Desire and ability to coach, mentor, and train other staff members
• Demonstrated creativity on process improvement initiatives
• Ability to facilitate and work within a complex, multi-site environment
• Process improvement knowledge helpful
Working Conditions
MGB has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021
If onsite:
Standard office environment. May require local travel to customers located in different offices both on and off DFCI campus, as well as remote work.
Supervisory Responsibility
No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff and contractors.
Fiscal Responsibility
Demonstrates fiscal responsibility by effectively using MGB resources
Must develop and adhere to project budgets
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
