Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.
"3M's culture is driven by curious, spirited and collaborative people who are constantly asking 'What if?' And the many talents of 3Mers around the globe have me incredibly excited about what's to come next." - Kristen Ludgate, senior vice president of Human Resources at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role
As a Key Accounts Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Take inbound technical customer support calls for the 3M HIS software solutions, which involves multiple client phone conversations to fully understand and resolve issues
Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
Troubleshoot assigned 3M Software applications as well as interfaces (HL7, XML, etc.,) as well as Windows operating systems, network, and Citrix
Represent 3M HIS in communications with external customers and 3M departments
Assume responsibility for handling varied customer issues, inquiries, and problems with regard to 3M HIS software
Exercise discretion and independent judgment when dealing with software concerns/problems
Build credibility and trust with 3M HIS customers and department by providing solutions to software issues, inquiries and problems
Analyze and recommend alternative solutions to meet customer needs
Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction. Support the team process and participate on cross-functional and Six Sigma teams
Position may be required to be staffed during off hours and for on-call support as necessary.
Train existing staff on pertinent issues relating to OS, Citrix, Networking, etc. where necessary
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's Degree or higher from an accredited university OR High School Diploma/GED from an accredited institution and a minimum of eight (8) years of customer support experience in lieu of the Bachelor's degree education requirement
Three (3) years of technical customer support or help desk experience
One (1) years of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
Must be able to pass DOD background check
Additional qualifications that could help you succeed even further in this role include:
One (1) years of SQL database experience
One (1) years of LINUX/UNIX OS experience
3M HIS product knowledge
Understanding of health care industry
Knowledge and experience with interfaces, including XML, HL7, JSON, etc.
Location: Salt Lake City, UT or Silver Spring, MD
Travel: May include up to 10% Travel
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Internal Number: R01040252
Here, you matter. You inspire.
Here, you go.
At 3M, inspiration happens daily. Here, science is how the
magic happens. Except it’s not magic, it’s the right science
applied the right way by the people of 3M. Here, your ideas
help shape everyday lives around the globe.
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