The Director has responsibility for the overall operations of the Division of Child & Family Well-Being, including its budget, personnel, and services. The Director establishes expectations for program outcomes, staff performance expectations and communication across the Division. This position provides leadership for the Division of Child & Family Well-Being internally and externally and represents the agency on related matters. Division includes several sections including all child nutrition programs (WIC, SNAP and CACFP), the full range of prevention services for children beginning at birth, children’s mental health services, and early intervention programs and has more than 1,000 employees. Specifically, the incumbent will:
Provide senior leadership in planning, directing, and evaluating multiple programs.
Oversee the development of strategies for use of the service funds which result in the highest quality, evidence-based and outcome-focused services for target populations that may be achieved within the scope of current and potential resources available to support programs.
Evaluate and develop creative and innovative business methods/models to enhance the impact of services.
Stimulate and actively initiate change management in conjunction with partners and stakeholders.
Organize Division into productive and accountable work units while promoting effective sectional leadership.
Lead Division’s Executive Team in planning, implementation, problem-solving, and use of financial and human resources.
Oversee infrastructure for ensuring effective performance by all personnel and service areas, including use of performance plans, recruitment and hiring of personnel, etc.
Present to a variety of groups at meetings and conferences relevant to Child and Family Well-Being.
Identify options to improve services and outcomes and make recommendations to incorporate best practices.
Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:
Demonstrated ability to provide leadership, develop effective relationships with partners and to support communication and teamwork.
Demonstrated ability to conduct strategic analysis, develop plans, organizational structures, and systems to fulfill legislative or mission driven goals.
Demonstrated ability to identify issues and complex situations, obtain relevant information, relate and compare data from different sources, develop alternative strategies, and evaluate possible outcomes.
Demonstrated ability to effectively communicate information to individuals or groups using a variety of media and suited to the characteristics and needs of the audience.
Ability to plan and implement change initiatives, and to remain flexible to meet changing demands.
Knowledge of policies and regulations associated with the system.
Management Preferences Experience with NC Support Systems and resources for children and families and NC DHHS’ role in the system
Minimum Education and Experience Requirements
Master's degree in a discipline relative to the program, business, or public administration from an appropriately accredited institution and seven years of managerial or supervisory experience in a closely related programmatic area; -OR- Bachelor’s degree as indicated above from an appropriately accredited institution and nine years of experience in a closely related program, eight of which must be managerial or supervisory experience in a closely related programmatic area; -OR- An equivalent combination of education and experience.
Internal Number: 21-04417
About Department of Health and Human Services
The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians, especially our most vulnerable citizens – children, elderly, disabled and low-income families. The Department works closely with health care professionals, community leaders and advocacy groups; local, state and federal entities; and many other stakeholders to make this happen.
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