Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.
"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role As a Customer Engagement Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Provide Meguiar's surface care solutions and technical support to all applicable questions by consumers via phone, email, live chat, social media, mail, forum, etc.
Respond to consumer questions daily via our #800, email, live chat, social media, Amazon, etc.
Assist consumer by locating dealers and distributors who sell Meguiar's products
Assist with the fulfillment of direct sales orders placed through Solutions Hub
Assist in resolving problems with direct sales orders in a timely manner
Sell and up-sell inbound consumer orders when appropriate
Participate in all ongoing training sessions
Build relationships with the core automotive enthusiast
Provide consumers with excellent customer service for optimum satisfaction
Provide Marketing and R&D with customer comments and feedback
Execute typical daily duties with little supervision by relying on sound personal judgment
Takes ownership of individual consumer damage claims process
Read for voiceovers and appear on screen in various style photo and video shoots.
Maintain an active member status on meguiarsonline.com
Monitor, engage, and moderate various social media platforms such as Facebook, Instagram, Youtube, Meguiar's Online discussion forum, etc.)
Assist and/or facilitate Meguiar's Garage or similar on-site training events/sessions as needed
Assist occasional walk-in customers
Occasionally assist/work with Special Events department at off-site events, including some weekends as well as other departments on projects as needed
Assist with other offices duties like mail processing, Fedex shipments, special projects.
Proactively familiarize with the industry and competitor's products
Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Two (2) years of experience in customer service and/or sales orientated environment
Additional qualifications that could help you succeed even further in this role include:
Bachelor's degree or higher from an accredited institution
Good voiceover and on screen presence
Active interest in the automotive aftermarket
Comfortable with social media and other forms of digital communication.
Computer literate (Windows, Word, Outlook, web savvy).
Ability to work in a team environment.
Excellent organizational skills.
Excellent verbal and written communication skills.
Possess drive and initiative
Travel: May include up to10% travel
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Internal Number: R01048936
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