Director, Military and Veterans' Program; Student Affairs
Department Description: In the Catholic tradition, the Student Affairs Division strives to create an inclusive, educational environment which motivates and supports student learning and personal development, serves the University community, and inspires students to make a positive contribution to society. Our philosophy and approach is to collaboratively work with Academic Affairs and all areas of the University to create an integrated learning environment.
The Student Affairs Division is a dynamic, student centered and learning organization. We are poised to create a vibrant and active co-curricular learning experience for all students. Our emphasis on leadership development and social change allows us to work on developing future ethical leaders to serve in a complex, global and changing world. We are committed to fostering a sense of belonging and continuously building toward a just, welcoming and caring community for all.
As a USD family and community, we are here to help students explore choices and find the answers that will make their college experience everything that they want it to be, and more. We share the journey with our students and want their experience at USD to be exciting, inspiring and defining.
The Division of Student Affairs is committed to grounding our policies, programs, and procedures in antiracist practice. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an equity, inclusion, and social justice lens. We recognize our need for ongoing development in this area, and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced University Description: The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Duties & Responsibilities: Administrative Manage, lead, and supervise the Military and Veterans Programs (MVP), as well as other university wide military-connected programs. Ensure USD is in compliance with Veterans' Administration, California State Approving Agency for Veterans' Education and others. Develop, implement, and maintain appropriate policies related to military-connected students on campus and military relations. Supervise Assistant Director and other VA Certifying Official(s) to ensure compliance with federal and state requirements. Manage budget allocations Manage and monitor the daily operations of the Military and Veterans Center; develop and implement policies and procedures; manage budget allocation. Work with the Assistant Director to staff to hire, train, and supervise VA student employees that assist in operation of the Military and Veterans Center in compliance with standards. In conjunction with Institutional Research & Planning, monitor statistics and data related to military-connected students at USD and national trends. Analyze and interpret new/pending legislation and information from the Veterans Administration pertaining to veteran educational benefits. Maintain knowledge of university policies and convey this information to military- connected students. Monitor, research, and conduct in-depth analysis of like organizations and current studies in order to stay abreast and up to date on themes and actions related to student veterans and military-connected students in higher education Provide training and assistance to campus departments on veteran and military issues, this includes but is not limited to coordinator/facilitation of the Military Ally program. Without precedence, plan, develop and conduct other related instructional sessions, courses and/or seminars. Without precedence, independently create briefs, travel to, and present at events with the intention of educating and advocating for student veterans and military-connected students in higher education. These events can include but are not limited to educational events on best practices, student veteran programs, transition issues, and more. Evaluate, analyze, and adjust as needed social media, web presence, and other medias in order to maintain an image appropriate for university and program. Other duties as assigned by supervisor.
Student Advising and Support
Develop a relationship of trust with military-connected students that provides an open environment and encourages communication. This includes maintaining a welcoming and inclusive environment within the Military and Veterans Center. Must be familiar with student degree plans, major, minor and core requirements, and be able to effectively and accurately advise students related to their academic courses. Must be familiar with Veteran Affairs and Department of Defense education opportunities that support military and veteran students to include GI Bill, Vocational Rehabilitation, Tuition Assistance, Skillbridge Programs, etc. to effectively advise students Provide regular opportunities for the military-connected community (students, faculty and staff) to gather and share successes and challenges. Supervise the development, implementation, and management of university-wide programming and events for veteran and military-connected students, including orientation programs, lunch and learns, and other activities designed to support military- connected students. Serve as a general resource and advisor to military connected students. Serves as the advisor to the Student Veterans Organization. Inform and encourage students to participate in leadership development opportunities for military-connected students at the local, regional, and national level. Maintain regular communication with all undergraduate and graduate military-connected students through a variety of communications methods including social media and other collaborative efforts. Serves as primary point of contact for military-connected students (currently 668), staff, administrators and faculty in relation to military-connected services at USD. Identify, create, and enhance initiatives that improve military-connected students' academic and co-curricular experiences at USD. Establish and maintain a database of community support resources for veterans and military connected students regarding all aspects of academic, personal, and professional well-being.
Recruitment and Transition
Using advanced interpersonal skills, efficiently and independently evaluate complex and unique circumstances of military-connected prospective students. Without precedence and within parameters, use creativity to provide timely, appropriate, and comprehensive advice, guidance, and recommendations toward access and success at USD or other institutions of higher education. Respond accurately and quickly to incoming, worldwide emails and phone calls from active duty military, spouses, and veterans interested in attending the University of San Diego. Establish a visible presence on local military bases and with local and national military related organizations as a representative of USD and the Military and Veterans Program. Meet with potential students and educate them on admission criteria, application opportunities, routes of admission, and programing available at USD for military- connected students. Using sound judgment independently seek out, vet, coordinate, establish, and maintain communication networks across organizational lines with appropriate institutions and representatives. Work collaboratively with the Offices of Graduate and Undergraduate Admissions, Schools and the College on military-connected student recruiting initiatives.
Account for university strategic plan, mission, and values in conjunction with the Military and Veterans' Program mission and implement appropriate planning and actions. Act as primary ambassador of the USD Military and Veterans Program to external agencies throughout San Diego and beyond. Represent USD in local, state, and national professional organizations and establish working relationships with these organizations. Serve on University committees related to military-connected students as assigned. Serve as the persistence response team representative for military-connected students. Create, attend, maintain, and coordinate external military advisory council consisting of community leaders interested in supporting military-connected students. Create, attend, maintain, and coordinate internal military advisory council consisting of university leaders. Support and actively participate in university development in support of the Military and Veterans Program. Leads the internal Military Advisory Council, comprised of university leadership and representatives across multiple offices in an effort to improve services for student veterans and dependents.
Maintain and seek out information about and communicate to military-connected students the services available to veterans in the San Diego area. Collaborate with the Career Development Center as appropriate. Seek out and coordinate with community professionals seeking to employ military- connected students and graduates with the intention of developing and filling internship and job opportunities. Seek out and establish mentorship opportunities for military-connected students with local professional and industry leaders. Work collaboratively with Alumni Relations to support and maintain relationships with Alumni. Create opportunities that assist with the articulation of military knowledge, skills, and abilities for career pursuit of students.
Contribute to or lead additional division/campus projects outside of typical duties to help further accomplish student success or organizational goals. Additional assignments may be seasonal, ad hoc or ongoing, depending on the project.
Minimum Qualifications: Bachelor's degree and minimum of three years of experience in a professional higher education position. Excellent student support skills including, but not limited to, listening, oral communication, empathy, and problem solving. Excellent written and verbal communication skills. Experience with military/veteran community, including working knowledge of VA benefit and certification processes. Ability to present information effectively to senior management, public groups, and/or board of directors. Evidence of leadership abilities. Must support and represent the mission of USD and demonstrate the culture of care.
Preferred Qualifications: Military Experience Master's Degree in Higher Education, or related field Counseling, advising, or coaching experience. Knowledge of various higher education models. Knowledge of Veteran Administration policies and benefits applicable to veteran Proficiency with Microsoft Office Suite, Salesforce, and other applications such as Banner and VA Once. Knowledge of financial aid procedures. Experience managing multiple programs simultaneously. Evaluation and assessment experience. Experience supervising both professional and student staff members. Public speaking experience.
Performance Expectations - Knowledge Skills and Abilities: Understanding of and ability to assess the military-connected student experience. Demonstrated ability to engage military-connected students. A cutting-edge awareness of services, programs, research, and outcomes beneficial to the support, retention, identity development, satisfaction, achievement and excellence of military-connected students. Perform technical skills related to program management and leadership. Act as the ambassador and visible representative of USD and the Military and Veterans Program at the local and national level. Willingness to support the Catholic mission and vision of the University. Demonstrated practice of centering diversity, equity, inclusion, and antiracism in one's work including an ongoing commitment to personal learning and development in this area Demonstrated commitment to student learning and development in the co-curriculum and experience assessing the impact of programs and related services. Language would be used if appropriate to the position.
Special Conditions of Employment: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Stress related to working with veteran students who are having difficulties adjusting to or succeeding in a university environment. Sitting in an office for long periods of time. Regular travel to events, campuses and bases in the San Diego area. Speaking and presenting up to the national level.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.
Special Application Instructions: Resume and Cover Letter Required If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at email@example.com
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
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The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.