Grade ( relevant for internal applicants only ): 11
The Location: NYC, Houston, Denver, Charlottesville
The Impact: As the Senior Product Manager, Product Operations, you will enable the Platts Product Management organization to drive strategic and operational product initiatives to accelerate Platts' growth, performance and market position as a leading provider of energy and commodities information. As a leader of the Product Operations team, you will be a champion of creating standards for product processes and frameworks, KPIs, and educational programs, all in an effort to build a best in class product management organization. The ideal candidate for this role is someone who enjoys the traditional aspects of product management, while diversifying into other operational areas of a product management organization to define best practices and repeatable processes.
Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $67,600 to $190,100. Base salary ranges may vary by geographic location.
In addition to base compensation, this role is eligible for an annual incentive bonus.
Develop, document and oversee execution of frameworks, processes and best practices across the Product Management team in order to drive consistency and standards (Strategic planning, Go to Market, Client interactions, Competitive landscape, Win-Loss calls, etc)
Manage prioritization and oversees the execution of back-end product changes across multiple product managers roadmaps and liaise with the operational teams responsible for implementation
Acquire a deep understanding for the product packaging and pricing models, product code structure, and the systems and processes that house product information (Product portal, pricing calculators, SFDC, Zuora, etc), and contributes to the documentation and governance of these
Document product management change processes end-to-end (non-technical), building a repository of repeatable standards and tools for Product Managers and cross-functional stakeholders
Develop and "launch" new processes, standards and frameworks across the Product Organization
Develop a standard set of KPIs for Product management, products, and processes; and supplies data-driven insights to CPO and Leadership team.
Establish SLAs, reporting capabilities, and a regular cadence for ongoing measurement and success.
Problem solve, give guidance, and make decisions together with operational support teams based on business needs and requirements Management team and expanding to cross-functional teams as needed
Support relevant internal and external communications to the product management team and customers upon each release cycle (product team communication / announcements / reinforcing process, policies, and practices)
Foster effective onboarding and ongoing education programs across the Product Management team building a best in class Product Management organization
Build, manage and coach a small team to support the ongoing evolution of Platts Product Operations
Manage special ad hoc projects that are cross-commodity and operational in nature to support the Platts organization
What We're Looking For:
5 - 8 years experience of product and/or project management, ideally within a technology, data, or financial services company.
Experience in process mapping, documenting standard operating procedures, and checklists/tools
Exceptional project management & organization skills. Ability to engage in the details and solve problems creatively
An experienced manager that can act as a player-coach and who has managed at least a 3 people team. Management experience of offshore based employees a plus.
Significant experience working with product organization; you understand common product lingo, product development cycles, and can bridge knowledge gaps between technical and non-technical teams.
Agile development skills, experience as a Product Owner (PO) writing user stories, managing a backlog
Strong communication skills and the ability to break down complex or detailed topics so that anyone can understand them, regardless of the audience
Proven ability to build senior-level relationships, to lead cross-functional teams, and to influence decision-making
Preferably background and expertise with business operations, systems and technology; CRM, or billing systems (e.g. Salesforce, Oracle, Zuora), APIs.
Proactive nature and are always seeking to move projects forward
Thrive in a matrixed and cross-functional environment and leading global teams
Ability to work in a fast-paced environment; manage multiple priorities/projects at once
Bachelor's degree, quantitative or business discipline preferred
At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.
S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com.
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.