Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
"3M is making incredible impact in communities around the globe. As the leader of 3M's global community engagement, I am incredibly proud to say that you will be working alongside 3Mers, community partners and customers who are extremely committed to making positive and equitable change." - Michael Stroik, vice president of community relations
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role
As an Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Assisting customers with implementing the Fluency Direct software
Train customers how to most effectively use the Fluency Direct software
Troubleshooting customer issues and working to a successful resolution
Ensuring continuous optimization of workflows and use of the Fluency Direct software
Analysis of FD Users Utilization data and providing action items based on findings
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's Degree or higher (completed and verified prior to start) from an accredited university
High School Diploma/GED (completed and verified prior to start) from an accredited institution and a minimum of seven (7) years of experience in customer service
Two (2) combined years of customer service and/or account management experience
Additional qualifications that could help you succeed even further in this role include:
Familiarity with EMR systems, implementation and physician training
experience with speech recognition in the physician user domain
Excellent virtual training skills
Knowledgeable in Electronic Medical Record (EMR) workflows - EPIC EMR Preferred
In-depth knowledge of the health information industry as related to the physician
Customer oriented with excellent communication skills
Ability to manage multiple customers/implementations at once
Ability to problem solve quickly and effectively and follow up with customer timely
Travel: May include up to: 30%
Relocation Assistance: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Here, you matter. You inspire.
Here, you go.
At 3M, inspiration happens daily. Here, science is how the
magic happens. Except it’s not magic, it’s the right science
applied the right way by the people of 3M. Here, your ideas
help shape everyday lives around the globe.
• We nurture the world around us
• We act with uncompromising integrity
• We encourage a culture of coaching and development
• We are endlessly inquisitive
• We create with purpose
• We believe in the power of the whole
3M technology advancing every company
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3M innovation improving every life
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