Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses - Unum US, Colonial Life, and Starmount Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine, - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
This position is a high level individual contributor role accountable for driving and implementing the daily operations that support the Regulatory team's core accountabilities, including product development, legislative compliance, regulatory and product form filings, regulatory examinations, regulatory inquiries and complaint resolution.
This role will exhibit a high degree of proficiency and skill in reading, analyzing, and interpreting laws, rules, and regulations, as well as other communications such as complaints and market conduct reports, to determine impact to the company. While recommending and assisting with implementation of appropriate actions to maintain regulatory compliance, the incumbent will be actively engaged in monitoring team workflow, processes, and procedures, through day-to-day problem solving, management of competing priorities, risk identification and assessment, timely issue resolution, and technical coaching. This position must interact and facilitate discussions with government authorities, company management, sales and field personnel, and related legal and technical resources within and outside the company.
Principal Duties and Responsibilities
Responds to complex inquiries and requests from state insurance departments, other state and federal regulators, and others both within and outside the Enterprise.
Researches, interprets, and applies laws, regulations, and bulletins.
Recommends appropriate actions in response to regulatory directives, bulletins and data calls and leads regulatory report filing initiatives.
Provides multi-level and multi-issue consulting and advisory services on regulatory matters.
Serves as subject matter expert on new product development initiatives and provides innovative drafting solutions while maintaining compliance with applicable laws and regulations. Responsible for drafting contract text and maintaining drafting history. Maintains awareness of industry developments in the insurance product space.
Negotiates complex product approvals with state departments of insurance.
Leads efforts to investigate, obtain information, and respond to complex consumer and insurance department complaints, and regulatory exams or inquiries, including performing risk assessments and identifying emerging trends or risk areas.
Utilizes strong project management skills to lead, manage, and deliver results for mid-to-large-size project initiatives within established timeframes and quality measures.
Documents, monitors, analyzes, and reports on regulatory activity, including developing and monitoring implementation of corrective action plans and identifying regulatory trends.
Provides strategic coaching and leadership to business areas and department personnel as needed to develop subject matter expertise in support of key regulatory accountabilities.
Summarizes and communicates issues to appropriate operational business partners and senior leaders.
Develops and maintains positive customer relationships, both internal and external, as well as cultivating and maintaining relationships with state regulators. Represents company at industry meetings to help advance company priorities.
Identifies and implements industry and company best practices.
May perform other duties as assigned.
Manages the daily maintenance of SharePoint site and technology project deliverables.
Creates organization-specific training documents and conducts orientations, one-on-one training sessions, and overviews of technology features and updates for the Regulatory team.
Bachelor's Degree or three to five years of related business experience plus a minimum of two years of regulatory experience
Strong strategic understanding of the insurance industry and the associated compliance and regulatory environment
Strong verbal and written communication skills. Adept at flexing communication style to suit various audiences
Excellent attention to detail
Demonstrated proficiency in problem solving and analytical thinking, with a results-focused orientation
Strong organizational and project management skills, including proven ability to manage multiple concurrent complex projects or priorities
Strong leadership qualities and interpersonal skills including demonstrated ability for successful partnering and building effective relationships across reporting levels and teams
Strong technical skills (especially Microsoft Office Suite and SharePoint or equivalent) and proficiency with data analytics and reporting
Strong, proven research skills. Adept at interpreting and applying laws, rules and regulations and performing analysis, anticipating barriers, and making appropriate and thoughtful recommendations for solutions
Proficiency in identifying, analyzing, and communicating about potential regulatory risk areas, with the ability to provide thoughtful input regarding remediation or mitigation strategies
Strong desire for continuous improvement, including identification of opportunities for process improvement
Self-motivated and proactive in seeking ways to add value
Familiarity with Unum Group and its insuring subsidiaries' products, business processes and functional areas preferred
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.