Grade ( relevant for internal applicants only ): 10A
The Location: U.S. & Canada
The Team: You'll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will have a special focus on the growth of the overall book of business through greenfield opportunities in addition to renewal of existing business.
The Impact: As the key partner for our clients, the Account Management team masters industry and product knowledge to keep clients informed. Account Managers work with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organization
Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers' workflow
Discuss current service use case
Assess clients' needs for new opportunities and work to close greenfield sales
Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
Manage incoming calls and e-mails from assigned accounts
Provide client training through a variety of channels
Contact all new contracts added and users to drive product's adoption
Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
Secure renewal through coordination with pod lead, manager, and other teammates
Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
Maintain and grow industry knowledge by attending webinars and other topical trainings
Other tasks as assigned
What We're Looking For:
Bachelor's degree or equivalent education
Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
Proficiency in MS Office, Excel and Salesforce.
Strong interpersonal communication skills, and confident in delivering product demonstrations.
Experience with SPGMI Products
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important--some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.