The Role: S&P Global Platts is seeking an Client Service Manager who is responsible for an assigned client portfolio across North America. The role involves client support, onboarding and relationship building. The Client Service Manager is engaged with Commercial and Client Development to seek client solutions and provide value-add services.
This is an opportunity for you to take ownership of your accounts and nurture the client relationship with our diverse clientele. It also is an opportunity to learn more about energy commodities, price assessments and new industries such as Energy Transition. You can build a personal network with commodity analysts, traders and high-level executives. You can also connect internally at Platts, extending your relationships within S&P Global.
Other responsibilities include on-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. Salesforce documentation is required for all value-add services (cases/activities).
Grade ( relevant for internal applicants only ): 10
The Location: New York
The Impact: Platts, a division of S&P Global, is a leading global provider of energy and metals information. With nearly a century of business experience, Platts serves customers across more than 150 countries. From offices worldwide, we serve the oil, natural gas, electricity, nuclear power, coal, petrochemical. Agriculture and metals markets. Platts real time news, pricing, analytical services, and conferences help markets operate with transparency and efficiency. Traders, risk managers, analysts, and industry leaders depend upon Platts to help them make better trading and investment decisions.
What's in it for you: This position is responsible for both the remote and on-site support and training of Platts' products ensuring customers derive optimal value from the real-time services they subscribe to. Through enhancing the customer experience, this role plays a key part in retention and lead generation. This position is also responsible for serving as a knowledgeable resource.
Take ownership and manage the clients in your coverage area; enhance the client relationship.
Train and onboard new Platts subscribers, revisit existing clients and offer product support.
Educate and inform S&P Global Platts clients of the information they're licensed to access.
Become upskilled on current commodity news and channel partner platforms. Serve as team champion.
Strategize with Commercial and other teams to discuss client needs, deliverables and feedback.
Assist in growing the S&P Global Platts business by collaborating with Commercial.
Engage with Platts Analytics on client support and product developments.
Responsible for client onboarding, product training, relationship building and client deliverables.
Seek client solutions by partnering with Client Service, Editorial, Product, Marketing, etc., globally
Travel and meet with clients to understand their view; share feedback internally as necessary.
Collaborate with global Client Service teams on best practices, lessons learned, etc.
Learn multiple channel partner platforms with proficiency, in addition to Platts products platforms.
Engage with Channel Partners on joint client engagements and/or industry events.
Administration - documenting meeting notes, distribution of information and CRM entry.
What We're Looking For:
Bachelor's Degree from accredited college or university
Previous client support and/or Sales interaction.
A self-starter who's organized and willing to own a portfolio of clients.
Time management and prioritization - managing multiple client requests, including product demonstrations, product training, and engagement documentation.
Ability to lead individual and group trainings effectively and succinctly, at all levels within a company.
Knowledge of energy, commodities and financial markets.
Ability to travel. ~40% travel time (pre COVID-19) and meet with clients.
Experience with CRMs (Salesforce), Excel, Quip, Zoom, Teams
API and Technology understanding
Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $55,900 to $116,100. Base salary ranges may vary by geographic location.
In addition to base compensation, this role is eligible for an annual incentive plan.
At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.
S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com .
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.