Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
"One of the best parts of my job is feeling the impact of 93,000 3Mers collaborating around the world and seeing the difference they're able to make in people's lives." - Julie Bushman, executive vice president of International Operations at 3M
The ideal candidate for this role would reside in the Northeast or Midwest locations.
The Impact You'll Make in this Role Provide field-based services for assigned territory and customers. Serves as a liaison between Field Service, and Service Engineering, as the first level of escalation in solving complex technical problems. Coordinates site planning and installation activities working with customer, vendors and local sales reps to ensure all aspects on planning are complete and accurate. Provides remote or on-site direction and diagnostic assistance to customers and other service technicians in resolving highly complex or unusual system failures. Exercises considerable latitude in developing service technicians through direct assistance, seminars, and involvement in emergency situations that may require the use of non-standard service techniques. Leads and directs technicians, other analysts, and other members of cross-functional teams.
This position will require you to meet hospital credentialing requirements for onsite customer visits.
As a Technical Service Field Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Installing, troubleshooting and repairing assigned equipment including 3M Steri-vac(tm) Sterilizers in hospital and industrial environments
Providing Preventative Maintenance (PM's)
Consulting to and providing In-Service training for customers
Selling Sterilizers, Service agreements, charge service activities and generating sales leads on 3M products
Manage van, parts & tools inventory
Build positive customer relationships and deliver "best in class" service experiences
Willingness to be on-call
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Associate's or two-year technical degree or higher (completed and verified prior to start)
Three (3) years of troubleshooting and repair of medical or industrial equipment experience in a private, public, government, or military environment
Current and valid driver's license
Additional qualifications that could help you succeed even further in this role include:
Bachelor's degree in engineering, computer science or other technical field (completed and verified prior to start)
Skills include strong troubleshooting skills, time and territory management, excellent communications (both written and verbal) and a strong desire for continuous learning.
Ability to work alone and be self-motivated
Ability to push and pull a minimum of 50 lbs.
Service Territory: USA Remote- (Northeast/Midwest)
Travel: May include up to 50% domestic travel (Includes daily travel mostly within the territory with the potential for up to 40% overnight travel)
Relocation: Relocation may be authorized.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
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