Grad Admissions Operations Specialist - Graduate School
University of Tennessee, Knoxville
Location: knoxville, Tennessee
Internal Number: 226816
Graduate Admissions Operations Specialist
Office of Graduate Admissions
Non-Exempt, Market Range 04
The Graduate School invites applications for the position of Graduate Admissions Operations Specialist. This non-exempt position is classified in the market range 04. The expected salary is $34,000 - $37,000, but will be commensurate with experience and qualifications.
DUTIES & RESPONSIBILITIES:
The Graduate Admissions Operations Specialist reports to the Associate Director of the Office of Graduate Admissions, and supports the Graduate School efforts to recruit, admit, and enroll graduate students at the University of Tennessee. As part of the Graduate Admissions Technology Team, this position performs functions related to the operations of technological systems in the application processes and admission. This includes, but is not limited to, CRMs, SIS, ticketing, reporting, and data integrity support (operational). This position also serves as the residency classifier for University of Tennessee, Knoxville graduate students and oversees compliance, policies and regulations mandated by the university, or federal and state governments.
The Operations Specialist will have duties that span six primary categories listed below. These duties include, but are not limited to, the following:
Operations and Data Integrity Support - performing support functions associated with the operations of technological systems (CRM, SIS, Ticketing, etc.)
Application Data Management Support - performing application and dataset updates in the CRM and SIS systems and correcting errors, creating new institution codes in Banner, resolving assigned ticket requests.
Residency Classification and Compliance - Handling all aspects of residency classification and compliance. Reviewing and independently making decisions about classification assignments based on regulations; developing, maintaining, tracking, and reporting the residency classification processes, including appeals and audits, distance education classifications, active military duty and veteran classifications, and international permanent residency requests. Reviewing work rule applications to approve or deny term-by-tem out-of-state tuition waivers and monitoring compliance; working with the communications manager to develop and modify residency classification and work rule content for UTK web pages. Coordinating all aspect of Eligibility Verification for Entitlements Act (EVEA) compliance.
Pre-Application Review - coordinating the transfer of information to and from the Advisory on Admissions committee related to the Campus Safety review process; coordinating the UT employee application process, preparing them for review and entering decisions; reviewing applications for fee waiver requests and determining eligibility.
Training - writing and updating office procedures based on knowledge of Graduate Catalog admission policies, processes, requirements, and both university and external regulations; attending job-related training events; participating in training new and current Office of Graduate Admissions staff as requested.
General -communicating with prospective students, current students, and university personnel (written and verbal) across all areas of the position; attending and participating in meetings, performing system audits, assisting with Graduate School events; updating application and residency information in designated systems and retrieves/stores/maintains documents according to records management policies, FERPA regulations, and adopted industry standards.
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.