National War College Alumni Association

The Role: The Data Feed Sales Specialist supports new sales, revenue growth and retention for Platts Machine Delivery by ensuring a positive client experience throughout the entire sales cycle, effective implementation post sale and seamless hand-off to Platts support during the customer journey of engaging with Platts Machine Delivery products.

This job is perfect for an individual keen to work in sales and specialize in our suite of Machine to Machine suite of S&P Global Platts products. The successful candidate will be expected to use their product expertise to facilitate success of existing sales opportunities and use their understanding of the technology and data landscape to generate new business strategies and opportunities within Machine to Machine product space. Input into marketing, sales campaigns, managing relationships with assigned accounts as well as key internal stakeholder groups within Platts are also essential.

The Grade (for internal purposes only): 11

The Team: In this role you will spend first 3 months learning about S&P Global Machine Delivery offering working closely with the Digital Product Management team. In this role you will focus on opportunity nurturing, client/prospect engagement, closing sales and revenue growth.

• In your first 3 months you will focus on learning about S&P Global Machine Delivery offering and client requirements that shaped it. You will get familiar with the internal processes and groups relevant to your role. You will be invited to participate in pre-sales discussions and contribute to sales, post-sale product implementation and overall client adoption of the Platts Machine to Machine Delivery offerings. The rapidly evolving Platts Machine Delivery business includes APIs for raw data delivery, streaming functions for real time data, and bulk delivery for voluminous requests
• The following months you will spend approximately 40% of your time closely collaborating with sales to help qualify leads, understanding the needs of prospective clients, showcasing machine delivery solutions, assessing additional sales opportunities and helping drive client adoption rate. The remaining 60% of the time will be spent on furthering the knowledge of Machine Delivery offering, understanding the status quo of Machine Delivery Product roll outs and associated internal processes

The Impact: Platts delivers pricing, insights and analytics to industry partners, direct to external consumers and strategic software solutions and internal platforms where, when and how it is needed. We create over 16,000 daily assessments used for 1,500+ cleared financial instruments that transact in excess of $10 billion every day. We stream over 20,000 bids, offers and trades a month from more than 450 of the top commodity trading companies globally. Furthermore, we track 60,000 plus vessels live, create over 1,000 weekly reports and monitor nearly 90% of the world's refineries.

Strategic responsibilities:

• Act as a commercial Technology and Product expert for S&P Global Platts Machine delivery (FTP, API and Streaming solutions), collaborate closely with sales colleagues on closing existing opportunities, nurturing business growth and building up clients' understanding of Platts data and its value
• Consult and deploy Machine Delivery solutions at client sites ensuring that Platts software is configured to function within external environments bringing together internal product build teams as needed for effective support
• Proactively expand the use of S&P Global Platts solutions to all the relevant departments within existing accounts. Gather intelligence and communicate internally to identify opportunities in order to contribute to revenue retention and growth group targets
• Be seen as a highly respected expert by clients and be the reliable source of information regarding the available S&P Global Platts solutions, the solution in development and how these solutions fit clients' needs
• Work with Sales to structure sales opportunities, guide sales colleagues with subject-matter-expertise in presenting the most applicable business solutions, qualify leads and understand the needs of prospective clients
• Influence internal product planning with real-life client examples, aggregated feedback and requirements. Participate in the roadmap definition and evolution of Machine Delivery solutions
• Be a valued effective partner to S&P Global Platts Client Services and Customer Support groups in tacking complex client cases
• Build long-lasting relationships and trust with clients and developer community in order to understand, define and relay evolving commodity market requirements to the relevant internal product groups
• Maintain perfect awareness of current S&P Global Platts offering landscape and upcoming releases

Working responsibilities:

• Maintain Commercial product expertise in Platts Machine to Machine suite of offerings
• Have detailed understanding and thought-through perspective of how Platts delivery mechanisms integrate into clients' internal systems as well as 3rd party software used by clients
• Communicate data and technology solutions in a clear accessible manner
• Possess working knowledge of retrieving, manipulating and visualizing Platts data via Tableau, Power BI and Python
• Proactively gather and share client feedback in respect to Platts and competitive offerings
• Acquire knowledge and keep accessible records of customer technology stacks, workflows and internal structures
• Collate and maintain a library of code templates and practical application examples
• Present success stories to sales on a recurring basis and leverage one's expertise in guiding sales colleagues towards replicating positive outcomes
• Manage sales pipeline and accurate records of all client engagements in Salesforce.com supported with detailed notes and outcomes
• Evangelize simplification agenda by writing accessible client implementation stories and novice compatible client on-boarding documentation for Platts internal consumption

Core Qualifications :

• 4+ years client facing FinTech industry experience in product, solution sales or a relevant customer support role
• Knowledge of data delivery technology landscape including RESTful API, SOAP API and FTP
• Experience in using Salesforce.com to manage client records, sales pipeline and input client leads
• Experience in data visualization via Tableau or Power BI
• Experience in data retrieval, data manipulation and visualization via Python
• Working knowledge of commodity derivatives trading and resulting client data delivery expectations
• Bachelor's degree or equivalent experience in technical or science major
• Experience with both Agile and Lean methodologies
• Entrepreneurial spirit, commercial awareness, ability to work as a part of a team in a matrix organization
• Strong verbal and written communication skills

Key qualifications:

• Customer-first mind-set with ability to understand and act on customer insight
• Ability to foster new and existing relationships with your clients to be seen as a trusted business partner
• Strong analytical and quantitative skills with the ability translate complex client requirements into clear implementation steps
• Ability to multitask, perform under pressure and meet strict deadlines without compromising the quality of work produced
• Diplomacy and tenacity when managing and communicating with stakeholders at all levels of business alongside a firm ability to assume positive intent

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $100,000 to $140,00. Base salary ranges may vary by geographic location.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires .

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com .

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com .

S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.