Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role
The Healthcare Intake Specialist position qualifies orders for placement based on payers' requirements. Acts as the liaison between customer, KCI, and third-party payer to ensure the order meets regulatory and payer requirements. Obtain and analyze required documentation for shipping of product and billing of claims. As a Healthcare Intake Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Analyze and prioritize orders based on initial assessment of documentation and customer outreach.
Verify third party payer benefits and eligibility (online or telephonically).
Review and analyze payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria.
Conduct in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria.
Call customer or field personnel to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians.
Contact patient to coordinate delivery of product. Communicate patient's financial responsibility and any special instructions.
Follow-up post-delivery to obtain any additional documentation to support billing criteria.
Prioritizes and executes based on customer and/or business urgency.
Provides a high level of customer service in a competitive market.
Acts as a resource for Sales and other cross functional departments to provide order status and any other information.
Participates in all reasonable work activities as may be deemed suitable and assigned by management.
Conforms to, supports and enforces all Company policies and procedures.
Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have (at a minimum) the following qualifications:
High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Two (2) years of healthcare experience in a private, public, government, or military environment
Additional qualifications that could help you succeed even further in this role include
Call Center experience
Demonstrated customer service skills.
Experience with Microsoft Office applications including Word, Excel and Outlook.
Demonstrated ability to interact with all employees and external business contacts while conveying a positive, service-oriented attitude.
Demonstrated problem-solving skills.
Demonstrated ability to work in a team environment, as well as, independently.
Ability to multi-task and adapt in a fast paced and changing environment
Demonstrated ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
Ability to communicate effectively both verbally and in writing.
Satisfactory completion of all training programs.
Relocation Assistance: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
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Here, you go.
At 3M, inspiration happens daily. Here, science is how the
magic happens. Except it’s not magic, it’s the right science
applied the right way by the people of 3M. Here, your ideas
help shape everyday lives around the globe.
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3M is all around you: Nearly 90,000 employees, Operations in 70 countries. $32+ Billion in Sales. 100,000+ patents, Products sold in 200 countries, and 5 diverse business groups : Consumer, Health Care, Industrial, Safety & Graphics, and Electronics & Energy.