National War College Alumni Association

The Role : Data Management Solutions Client Support Associate

The Grade: (relevant for internal applicants only): G7

The Location: Denver/Centennial, Colorado

The Team: You will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.

The Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our clients to achieve quality results.

What's in it for you: You will start in a junior role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $42.9k - $98K.

Base salary ranges may vary by geographic location.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires .

Responsibilities:

• Respond to inquiries for data feed clients
• Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
• Provide professional, timely, quality support of our feed based products
• Recording accurate and timely tracking of client issues within our Client Relationship Management system
• Documentation of newly found solutions and product updates
• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
• Staying current on existing and newly developed product offerings

What we're looking for:

Basic Qualifications:

• Minimum of Bachelor's degree in Finance, Business, Accounting, Economics or related field
• Experience in Outlook, Word, and PowerPoint
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
• Team-player mentality with collaboration skills
• Flexible to changes in a dynamic environment
• Proficiency with Capital IQ Platform/Products
• Advanced Excel experience
  

Preferred Qualifications:

• 0-2 years working experience
• Knowledge of investments including private equity, public equity, fixed income, ETF's, mutual funds, commodities, etc.
• SQL experience
  

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

EOE Statement:

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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