National War College Alumni Association

The Senior Director Operations reports to Executive Director-UP and is responsible for revenue cycle operations for University Physicians (UP).  This position will oversee professional coding functions, patient financial services including customer service, with the goal of enhancing patient experience and optimizing reimbursement. This position will proactively identify, develop, and execute critical process improvement initiatives to drive best practice performance and favorably impact customer service with patients, accounts receivable and cash acceleration.The Senior Director Operations will be responsible for the oversight of departmental budgets for areas of direct responsibility and will work in conjunction with Payor Operations. The revenue cycle team is responsible