National War College Alumni Association

Program Coordinator, Student Success & Retention

Ohlone College

Ideal Candidate Statement: The ideal candidate for this position would be some who can:
1. Collaborate with general counselors to identify key resources and information for students identified for Student Success and Support Programs follow-up. Use Colleague/Informer/CRM to gather and analyze student data.2. Configure, maintain, and monitor the campus Early Alert system and direct faculty/student requests to appropriate resources (counselors, administrators, Director of tutoring, financial aid, etc). Work with IT to communicate and troubleshoot issues with the Early Alert system.3. Maintain and update a variety of records and documents relating to Student Success and Support Programs follow-up and prepare reports (statistical and narrative) of related activities.4. Communicate with other administrators, personnel and faculty to coordinate activities and programs, resolve issues and conflicts and exchange information; support staff and faculty in providing success and student services information at a variety of on-campus locations.5. Follow-up with students, instructors, special population staff, tutors, Learning Centers, and various Student Success and Support Program staff, etc. to ensure students are aware of and have access to campus support services.6. Run various processes in Colleague/Informer (i.e. Registration Readiness Dashboard Update (monthly) and the Academic Standing process in Colleague/Informer (after the fall and spring terms).7. Communicate (email, phone, and face to face) with students regarding academic standing status as it relates to state financial aid eligibility.8. Train and provide work direction to student workers and support staff.9. Develop, design and implement initiatives that support student success such as programs, services, and workshops. Schedule classroom visits and conduct presentations, as needed each semester.10. Operate a computer and assigned software programs; operate other office equipment as assigned.11. The ability to problem-solve and remain solution-focused to ensure procedures are working efficiently
Ohlone prides itself as a Learning College with the motto of 'A World of Cultures United in Learning' and we are looking for staff who embrace diversity in serving students of varied backgrounds and learning styles, highly ethical, trustworthy, credible, loyal and is respectful of diverse views and opinions;

The college has a firm commitment to environmental sustainability and looks to all employees to support this important goal.

Job Description Summary: This position is funded by categorical funds, and employment is subject to those funds being available.

Under general supervision, organize the day-to-day operations of the District's student success initiatives. This paraprofessional is the primary coordinator in the areas of outreach (new student orientation and outreach) and in-reach (student success and support) programs. Responsibilities include developing trainings, workshops, and collaborating with different District entities to develop support services for students.

Essential Duties: 1. Support Ohlone staff and faculty by providing recruitment information at various off-campus events; maintain relationships and ongoing communication with local high schools (administrators, counselors and career specialists);2. Coordinate outreach to local high schools by scheduling/planning high school visits, application workshops, and campus tours; plan Ohlones annual college night and serve as the District liaison for college night;3. Coordinate all aspects of the orientation program in consultation with Counseling faculty including: freshman orientation days, on and off-site orientations, parent orientations, and welcome days; scheduling counselors and peer mentors as required for these activities;4. Coordinate the peer mentor program by overseeing the selection, hiring, training and scheduling of all of the peer mentors; 5. Coordinate all on-campus tours for potential students;6. Oversee and coordinate with web team and consult with the Counseling faculty to update Ohlone webpages relating to orientation, outreach and the peer mentor program;7. Market departmental services on various platforms;8. Troubleshoot issues with the Districts early alert systems;9. Provide lead directions to unclassified hourly staff to organize in-reach efforts to students who are flagged by the early alert system;10. Analyze student data from the early alert system to identify information necessary to develop support services for students;11. Organize the development of workshops, events, activities, and programs to ensure that students are aware of and have access to support services;12. Develop reports to make proposals and recommendations;13. Schedules class visits by District faculty/staff to provide information to students regarding important deadlines and District support services.14. Work with Admissions and Records, the Counseling Department and IT staff to ensure that orientation data (including, but not limited to, participation and/or exemption, and completion of initial Education Plan) is properly uploaded into an ERP system;15. Respond to in-person and email inquiries regarding orientation and outreach programs, and direct such emails to individuals and departments as appropriate;16. Work with counselors to identify key information for students identified for Student Success and Support programs follow-up; use Colleague/Informer to gather and analyze student data;17. Follow up with instructors and staff to ensure students are aware of and have access to campus support services;18. Monitor the campus Early Alert system and direct faculty/student requests to appropriate resources (counselors, administrators, Director of Tutoring, financial aid, etc.);19. Maintain and update a variety of records and documents relating to Student Success and Support Programs follow-up and prepare reports (statistical and narrative) of related activities;20. Work with assessment staff and instructors to validate placement tests on a regular cycle;21. Work with instructors and IT to identify cut scores and create appropriate coding when new classes that require placement testing are created;22. Communicate with other administrators, staff, and faculty to coordinate activities and programs, resolve issues and conflicts and exchange information; support staff and faculty in providing success and student services information at a variety of on-campus locations;23. Train and provide work direction to student workers;24. Operate a computer and assigned software programs; operate other office equipment as assigned.25. Attend and conduct a variety of meetings as assigned;26. Work at more than one District site, as needed;27. Demonstrate sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the Colleges students, faculty, staff and community;28. Effectively engage and support historically disproportionately impacted groups by addressing issues of equity and improving culturally responsive service-oriented practices.29. Perform related duties as assigned.

Knowledge, Skills, and Abilities: KNOWLEDGE OF
1. Enterprise Resource Planning (ERP) software;2. Data reporting software;3. Early alert software;4. Financial aid;5. Community college matriculation processes;6. Content management software;7. Marketing strategies;8. General office software and equipment.
SKILLS TO
1. Use data analysis software to extract data from early alert software and develop workshops, events, activities, and programs;2. Apply knowledge of early alert software to resolve basic software issues;3. Use content management software to update the departmental website;4. Use marketing strategies to promote workshops, programs, and support services;5. Use knowledge of financial aid and community college matriculation processes to develop awareness of important deadlines and provide support services that will allow students to matriculate through the District;6. Use ERP software to monitor the departmental budget;7. Use general office software and equipment to develop work schedules, presentation materials, reports, aggregate data, organize events, and communicate with District staff.ABILITY TO
1. Effectively use data to inform the development support services and student in-reach;2. Maintain a valid Class C California drivers license;3. Effectively organize department in-reach, according to student support needs;4. Ensure that in-reach communications and departmental services are sensitive to and exhibit an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college employees and students;5. Develop and maintain collegial relationships with District staff and external agencies to develop student support services, organize departmental operations, and develop methods to extract data;6. Communicate effectively, orally and in writing.

Education and Experience: Any combination of a Bachelors degree and two years of experience in a related field.Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college employees and students, as these factors relate to the need for equity-minded practices.

Preferred Qualifications:

Salary Range:
Range 42 on the CSEA Salary Table ($67,164 - $85,764 annually)$67,164 annually$74,088 annually$85,764 annually

Posting Number:
S206-14

Close Date:
3/29/2023

Foreign Transcripts:
Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Benefits Statement:
HEALTH AND WELFARE BENEFITS

1. Medical, dental, vision, life insurance, EAP and LTD
2. Membership in Public Employees Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA)
3. Contribution to O.A.S.D.I. (Social Security)
4. Paid vacation
5. Paid sick leave
6. Paid holidays and district-paid floating personal days
7. Summer 4/10 schedule (Fridays off)
8. Longevity pay step increase based on your years of service
9. IRS Section 125 Flexible Medical Spending Plan
10. 457(b) Deferred Compensation Plan (employee contributes)
11. 403(b) Tax Shelter Annuity Plan (employee contributes)

Benefits will be prorated for positions less than 100%

Immigration Reform & Control Act of 1986:
Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal 'Immigration Reform & Control Act of 1986.'

District Statement:
Founded in 1967, Ohlone College is named in honor of the early Ohlone People who inhabited the San Francisco Bay Area. Ohlone College is committed to providing a high-quality education to serve our diverse population of over 15,000 students per year. Ohlone College is nationally recognized for our Deaf Studies and Interpreter Preparation programs, and is widely known for our nursing, health sciences, liberal arts, biomedical science, and smart manufacturing programs. As a learning community, we embrace and champion inclusivity, integrity, student expression, global citizenship, and continuous improvement.

Ohlone College is one of the top-ranked community colleges in California, serving the cities of Fremont, Newark, and Union City. Our campuses in Fremont and Newark are centrally located in the East Bay between San Francisco, Oakland, and San Jose. This region is known as a hub of innovation and economic activity, and home to some of the most advanced manufacturing, biomedical research, and clean energy companies in California, including Tesla, Meta, Seagate, and Lam Research.

The main campus in Fremont is located near Interstate 680 at the base of Mission Peak, just south of the historic Mission San Jose, and is the primary gateway to year-round hiking, biking, and hang gliding in the Mission Peak Regional Preserve. The Newark Center for Health Sciences and Technology is located near Interstate 880 in a hub of new residential and commercial development. The two campuses are connected by shuttle to each other and the Warm Springs BART station, which offers convenient access to public transit throughout the Bay Area.

EEO Statement Summary:
The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.

If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.

Conditions of Employment: Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts, proof of freedom from tuberculosis and proof of vaccination from COVID-19. In addition, you will be required to provide identification and employment eligibility as outlined in the federal 'Immigration Reform & Control Act of 1986.' Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance. Employees must be California residents on their date of hire and for the duration of their employment with Ohlone Community College District.

To apply, visit: https://employment.ohlone.edu/postings/49012









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