Working under the direction of the DFCI Vice President of Inpatient and Ancillary Services and the Medical Director of Clinical Laboratories,?? the Senior Director oversees the administrative and technical aspects of daily operations for all DFCI licensed Clinical Laboratories including but not limited to planning of service improvements, troubleshooting and resolution of operational problems, and planning and implementing facility renovations and improvements, all with the goal of maximizing operational efficiencies in all DFCI licensed clinical laboratory settings. Serves as point of contact for third party laboratories to ensure quality and timeliness of specimen processing under contract with DFCI. The Senior Director is expected to be a strong people leader with years of experience in managing and motivating teams.
Clinical laboratory sites under direct supervision by the Senior Director include DFCI at Longwood, DFCI at Chestnut Hill, and DFCI at Merrimack Valley. Contracted lab sites indirectly supported by the Senior Director include DFCI South Shore, DFCI Londonderry, DFCI St. Elizabeth???s Medical Center, DFCI Foxborough and DFCI Milford Regional Medical Campus.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Functions as DFCI principle subject matter expert on clinical laboratory operations. Working with various Medical Directors and Laboratory Supervisors, continuously evaluates and strives to improve operational efficiency and quality of services in the Clinical Laboratories, with the added goal of improving cost efficiency. Develops and monitors key service and cost metrics including but not limited to potential system and procedural re-designs governing specimen transport, specimen processing, testing, report generation, report distribution, results communication, and record storage. Analyzes clinical space utilization efficiencies, including on-site and off-site materials storage, making recommendations and implementing solutions. Directly oversees selection and management of reference laboratory services. Accountable for establishment, control of, and compliance with utilization review protocols, including active participation with providers and peers at BWH.
Working with Facilities and Real Estate staff, implements clinical space planning initiatives. Serves as key administrative contact for space planners, architects, facilities personnel, and departmental faculty and staff regarding all clinical space renovation and construction projects. Implements all clinical space assignments and re-assignments for laboratories, faculty, and support staff offices. Responsible for organizing and monitoring project timelines, and identifying and working with responsible parties to identify problems, constraints, etc.
Provides leadership on all Human Resources issues for technical and support staff. Responsible for implementation of a comprehensive plan of technical and support staff recruitment and retention, developing and routinely reviewing technical and support staff grading structures with Human Resources for equity with outside institutions and internal equity within the department. Serves as the administrative resource for all disciplinary and personnel issues. Provides oversight for departmental compliance with all policies and procedures regarding Human Resources (e.g. timely completion of merit reviews, mandatory training requirements, ). Accountable for technical competency assessment and documentation for all staff performing clinical laboratory functions (except for activities in the Cell Manipulation Core Facility, governed by separate procedures).
Coordinates service integration with BWH Pathology, including the Clinical Laboratories Division. Serves as the on-site resource for BWH Pathology staff working on Smith 2. Troubleshoots and resolve any issues regarding specimen receipt, billing and charge capture, report generation, etc., for Clinical Laboratories or Anatomic Pathology services between the Dana Farber and BWH. Supports development and optimization of personalized medicine initiatives dependent on pathology services provided by BWH.
Serves as the DFCI Clinical Laboratory Compliance Officer, working in collaboration with DFCI billing compliance staff, responsible for the implementation and ongoing compliance with regulatory standards as defined in CLIA 88 and CMS billing compliance requirements. Responsible for production and promulgation of workflows, standard operating procedures, and other regulatory compliance documents. Enforces billing compliance relating to DFCI revenue cycle, BWH and Boston Children???s Hospital inter-institutional billing.
Develops, implements and maintains the QAPI Plan for the clinical laboratories; directs an effective laboratory quality management program which includes document management, personnel, equipment, purchasing and inventory, process control, information management, occurrence management, assessment of external and internal process improvement, customer service and satisfaction, and facilities and safety to satisfy jurisdictional authorities governing safe laboratory operations. Works with Quality and Patient Safety on all clinical laboratory-related patient safety issues and Joint Commission and Department of Public Health surveys and Patient/Family Relations on patient/family complaints regarding laboratory services. Serves as clinical laboratory operations subject matter expert for internal peer review root cause analyses.
Administers operating and revenue budgets for the clinical laboratories. Develops and oversees an effective plan for ongoing equipment maintenance, repair, and replacement. Leads the evaluation and implementation of new testing procedures.
Accountable for superior performance of lab information systems and related interfaces, along with pneumatic transport systems that enable workflow within the lab. Takes action to ensure systems are maintained for optimal performance. Communicates service disruptions and restoration activities to clinical staff.
Conducts periodic assessments of clinical laboratory site scope of service, staff competency, utilization, and regulatory compliance. Communicates outcome to responsible Medical Directors and collaborates on recommendations to improve, if any.
Performs all other duties and responsibilities as directed.
15 years of progressively responsible technical, operational, quality assurance and/or administrative experience in a clinical laboratory required. Supervisory experience required.
Experience in the Clinical Laboratory of an academic medical center strongly preferred.
MT (ASCP) registration
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Very strong people management skills with years of experience managing large teams and employing innovative retention and recruiting strategies.
Very strong organizational skills, including the ability to manage a wide variety of competing projects, prioritize tasks effectively, and to meet tight deadlines.
Strong communication skills to be able to effectively communicate with a wide audience, including senior hospital administrators, physician leadership, technician staff, and other hospital personnel.
Solid analytical skills to be able to identify a problem or issue, synthesize the key elements for an action plan or recommendation, and present the information in a succinct and effective manner.
Very strong interpersonal skills to be able to work with staff at all levels on issues of a sometimes complex, sensitive, and confidential nature.
Solid technical, including the knowledge and ability to understand technical operational issues and formulate effective
Leadership skills to be able to bring diverse groups of individuals together around a common set of goals and create and implement an action plan.
Longwood Campus: Supervises laboratory technical supervisors, the quality and operations manager, the clinical laboratory business manager, a point of care program and network technical supervisor, laboratory control staff, additional administrative support, and indirectly approximately 30 staff FTEs.
Merrimack Valley: Supervises 1 technical laboratory supervisor, and indirectly supervises approximately 6 technical
Chestnut Hill: Supervises 1 technical supervisor and approximately 9 FTEs.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.?? As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.?? Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.