National War College Alumni Association

Division:  Academic Services

Evaluation Group:  Staff

FLSA Status:  Non-Exempt

Reports To:  Registrar

Positions Supervised:  N/A

The transfer credit specialist, academic services is responsible for accurately completing detailed unofficial and official evaluations of transfer credits including standardized test credit such as military credit and AP and IB exams for potential new and returning students.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Maintains familiarity with Family Educational Rights and Privacy Act (FERPA) regulations and privacy laws governing higher education
• Serves as primary expert for all issues and questions related to the interpretation and application of transfer credit evaluation policies and procedures
• Responsible for the creation, coordination, implementation, and maintenance of all aspects relevant to the evaluation of transfer credit
• Collaborates with enrollment counselors, college departments, advisors, and academic services in determining the ability of credits to transfer to meet general education and program requirements
• Collects and maintains data related to volume, efficiency, and productivity
• Collaborates with relevant stakeholders and stays current on best practices in the sector to recommend and implement process improvements as needed
• Completes unofficial and official transcript evaluations
• Assists returning students with assessing how previous credits will apply to the current academic programs
• Independently resolves student issues and complaints
• Carries out major assignments including establishing new transfer guides, updating existing transfer guides, data cleanup and validation, etc.

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
• Works events for Honors Convocation and Commencement ceremonies (if applicable)
• Interacts with students, faculty, staff, coaches, and alumni in a professional manner
• Provides excellent customer service via email and phone, answering questions regarding Academic Services procedures

Communication, Teamwork, and Collaboration

• Answers questions via telephone or email, or by assisting walk-ins (if applicable)
• Resolves issues within an efficient timeframe

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree;
• Familiarity with FERPA regulations and privacy laws governing higher education
• Minimum of 3 years’ experience within the field of higher education preferred

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Ability to maintain strict confidentiality
• Strong written, verbal, and interpersonal communication skills
• Highly organized and detail oriented
• Ability to use good judgment and think critically
• Working knowledge of Microsoft Office Suite

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.  

• General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function
• Some physical work required while setting up for commencement ceremonies

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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About Lindenwood University

Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

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