General Summary: Provides administrative support and examines accounting data in the Student Accounts Department. Prepares financial reports and maintains records and systems. Interprets state and federal laws, regulations, guidelines, and procedures for student accounts systems. Confers with external vendors and government agencies. Reviews policies and procedures of financial institutions to ensure proper processing and reconciliation of payments.
Duties and Responsibilities:
Responsible for entering and reconciling of all types of tuition waivers and vouchers for individuals.
Responsible for providing technical assistance to students, MCC employees, and outside entities regarding areas of compliance with existing tuition waiver rules and regulations.
Responsible for the preparing web payment report and reconciling payments to ensure all payments are accounted for in Banner and payments have been applied to the correct semester.
Accept checks, and credit card refunds and manages the entire pre-collection and collection process
Responsible for Chapter 33 GI billing; run reports for adjustments, generate bills, reconcile, and confirm compliance while maintaining contract in Banner.
Familiar with Tungsten for Chapter 31 payment processing of purchase orders, invoices, and EFTs.
Provide customer service both on the phone and in person to Students, Parents, and Outside Agencies regarding payment of bills.
Responsible for replying to email inquiries from students regarding their accounts.
Processes Military Tuition Assistance for TA students; request payment from the Army, Air Force, Coast Guard, Marines, and Navy. R2T4 calculations to generate refunds if necessary.
Processes miscellaneous deposits weekly from other departments and third parties.
Responsible for tracking waivers specifically National Guard based on state-supported and non-state-supported credits.
Processes daily deposits of manual and electronic cash receipts.
Responsible for complete oversight of student outstanding refund check monitoring process at MCC and ensuring compliance with existing regulations pertaining to this critical administrative capability component of Federal Title IV policy. Student Accounts liaison with Business Services and Financial Aid personnel regarding this process.
Responsible for and assist the Director on the State Treasury process for outstanding non-Title IV refunds.
Responsible for the entry of State Intercept payment via batch and manual processes.
Responsible for the processing of all student waivers via Banner Self-Service web product, electronically downloading into Banner and running Access queries daily to assist in the reconciliation process of both manual and electronic waivers. Responsible for the complete oversight of processing Financial Aid refunds for the Student Accounts Office. Responsible for running Access edit reports in the reconciliation process. Office Liaison with Business Services and Financial Aid with regard to this process.
Responsible for State Intercept process; upload and download of files, reconcile funds, and apply to accounts.
Responsible for grant programs, e.g. Links, ECE; work with grant administrators in order to apply payments and create contracts in Banner along with separate cashout and cashless entries.
Manages tuition reimbursement based on employer's requirement benefit
Responsible for third-party billing; create contracts in Banner, generate invoices, and enforce collections
Manages dual enrollment accounts with grant funding
Responsible for processing tuition exceptions for waivers, tuition reimbursement, and other qualifying categories
Troubleshoots fee assessment
Performs other related duties as assigned.
Individuals must have at least (A) one year of full-time, or equivalent part-time, professional experience in payroll or closely related field, or (B) any equivalent combination of the required (A) experience and the substitutions below.
An Associate's or higher degree with a major in Accounting, Business Administration, or Business Management may be substituted for the required (A) experience.*
Successfully completed education in Accounting or Business Administration in a recognized business school or school of accounting may be substituted for six (6) months of the required (A) experience.*
*Education toward any such degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Knowledge of the methods of general report writing.
Ability to read and interpret documents such as financial reports, accounts, and ledgers.
Ability to understand, apply and explain the laws, rules, regulations, policies, procedures, etc. governing department and college activities.
Ability to perform mathematical calculations using formulas to solve problems.
Ability to follow oral and written instructions.
Ability to gather information by examining records and documents and through questioning individuals.
Ability to maintain accurate records.
Ability to write concisely, to express thoughts clearly, and to develop ideas in a logical sequence.
Ability to communicate effectively in oral expression.
Ability to exercise sound judgment.
Ability to exercise discretion in handling confidential information.
Ability to work independently.
Ability to work in a team setting.
VA Certifying Official; understanding of Chapter 33, Chapter 3, National Guard & other military entities.
Experience with equity-minded work and/or understanding of individuals of diverse identities such as race, ethnicity, socioeconomic level, sexual orientation, veterans, and individuals with different academic preparation levels and varying physical and learning abilities.
Salary Range: Grade 16, Step 1 starting salary is $49,898.16; actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:
High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
Competitive Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low-cost basic and optional life insurance
Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
12 paid holidays per year and competitive Sick, Vacation, and Personal Time
Tuition Benefits for employees and dependents at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Professional Development and Continuing Education opportunities
Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
Access to the Commonwealth's Mass4You, employee assistance program
Free employee parking on Bedford and Lowell campuses
Eligibility towards Public Service Loan Forgiveness (PSLF)
Location: Lowell campus with occasional travel to Bedford as needed
Hours: 37.5 of hours per week, schedule to be determined upon hire, this position will be eligible for a maximum of two days of telework in accordance with the College's telework policy.
At Middlesex Community College, everyone teaches, everyone learns. Collaborative in nature and innovative in practice, we educate, engage, and empower a diverse community of learners. Through transformative opportunities, we challenge and support every student to succeed and lead. Recognizing equity and inclusion as the foundation for excellence and creativity, Middlesex Community College meets the evolving educational, civic and workforce needs of our local and global communities.