National War College Alumni Association

Operations Mgr - Student Rights & Responsibilities

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:
The Operations Manager for Student Rights & Responsibilities assists and supports the Director of Student Rights & Responsibilities in the oversight and management of the student conduct process. Reporting to the Director of Student Rights & Responsibilities, the Operations Manager will help coordinate conduct hearings, maintain proper documentation related to conduct hearings, assist in teaching the BASICS class, provide support in the Alternative Dispute Resolution (ADR) process and support the Director with office support, budget assistance, travel assistance and program representation responsibilities. This individual will exercise independent judgment, discretion, and confidentiality, and utilize delegated authority to make and implement plans, decisions, and commitments in areas related to management policies and department operations.

The Operations Manager serves as the primary point of contact for departmental programs and has extensive involvement with the public, students, faculty, and staff. Position provides information, interprets, and applies rules and regulations, independently advises students, staff and/or public regarding program content, policies, procedures, and the student conduct process. This position requires working with diverse populations and supporting students and others dealing with sensitive topics such as sexual assault, abuse, violence, and discipline issues. The Operation Manager must have the ability to interact with students and others in a non-judgmental and empowering manner, with attention to detail and a customer service orientation.

On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

• Bachelor’s degree in Education, Psychology, Communication, or related field.
• Two years of experience in student development OR equivalent education/experience.
• Demonstrated strong interpersonal skills; successful experience serving as a program liaison with multiple internal and external entities would be one example of experience which would demonstrate strong interpersonal skills.
• Demonstrated superior customer service skills including the ability to perceive needs and appropriately respond to highly diverse constituencies (students, faculty, state agencies, private practitioners, vendors, campus constituencies, administrators, etc.).
• Assessing program needs and develop courses of action to carry out program activities.
• Strong organizational skills demonstrated by work experience prioritizing within a complex work environment including overlapping job requirements, multiple deadlines, projects of varying complexity and duration, and meeting the needs of multiple individuals.
• Interpreting, reviewing, and applying program specific policies, procedures, and regulations.
• Other work experience directly relevant to the position which must be beyond entry level clerical work; review the job description for additional examples of programmatic work.
• Demonstrated ability to develop, oversee, implement, and evaluate outcomes, and modify tasks.
• Excellent written and verbal communications skills.
• Demonstrated ability to develop and foster strong working relationships both within and external to the organization.
• Demonstrated competency in computer skills including utilization of MS Office applications for word processing, records maintenance, development and use of forms, and calendar applications, with a willingness to learn platforms and applications as they emerge.
• Demonstrated ability to apply a culturally responsive and flexible approach that is supportive to the diverse needs, including universal accessibility, of our students, faculty, staff, and the public.

Preferred Qualifications:

• Master’s degree in Education, Student Services Administration, Counseling or equivalent degree area or field.
• Three or more years work experience in a higher education environment involving student support services.
• One-year experience with Banner, Canvas, Maxient or similar educational software programs
• Bilingual preferred.

Other Skills and Abilities:


Job Duties:
% of Time: 60
Responsibility / Duty: Program Management

• Coordinate case management for students involved in the student conduct process.
• Serve as the primary point of contact for students involved in the student conduct process.
• Review and adjudicate first offense alcohol or marijuana cases, as assigned.
• Support the Alternative Dispute Resolution (ADR) process, as assigned.
• Assist in the coordination of the EWU Student Disciplinary Council (SDC) hearing.
• Maintain program files, student, faculty, and communication records in the Maxient Conduct Management system.
• Perform outreach functions related to the office, campus and community partners.
• Assist in teaching the BASICS Alcohol and Marijuana Education classes.
• Monitor program budgets and expenses; track expenses; prepare reports related to programs’ fiscal status.
• Assist with purchasing, travel, and expense requests for the office, as assigned.
• Prepare narrative and/or statistical reports regarding program operations.
• Serve on various university committees on behalf of SRR, as assigned.
• Attend meetings on behalf of the program and as program representative.
• Maintain a collaborative and effective relationship with college and university departments.
• Assist the Director with other duties, as assigned.

Essential Function Indicator: Yes


% of Time: 40
Responsibility / Duty: Office Operations

• Serve as the primary point of contact for the office.
• Exercise independent judgment and decision-making skills to resolve problems and respond to inquiries regarding rules, regulations, policies, department procedures, and departmental services.
• Provide front desk reception; answer telephone; receive and refer visitors.
• Assist in appointment scheduling and office communication with and for the Director and Associate Director, as needed.
• Establish and maintain records and files of programs and general office functions.
• Monitor and maintain department equipment and office supplies, initiate simple purchases, keep the Director informed of any significant occurrences.
• Other program and support duties as assigned.

Essential Function Indicator: Yes



Conditions of Employment:
This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employment.

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

This position is covered by the Public School Employees’ Collective Bargaining Agreement.

Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training/.
Salary Information: The salary for this position is $50,000.

Posting Date: 05/10/2023
Open Until Further Notice: No
Closing Date: 6/7/2023
Screening to Begin: 06/08/2023

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/10557

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.








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