National War College Alumni Association

Director of Institutional Effectiveness


POSITION: Director of Institutional Effectiveness: Director; Institutional Effectiveness; Haverhill Campus; 37.5 hours/week; Non-Unit Professional Position

SUMMARY: The Director of Institutional Effectiveness manages a team of four, the college's reporting and data analytics portfolio, a suite of technology systems, and is the owner of the college's Data Governance initiative. This position reports to the Vice President of Institutional Advancement and serves on the Leadership Cabinet.

• Manage Institutional Effectiveness Strategy, Team, and Deliverables (50%)
• Strategic Planning (30%)
• System Management (10%)
• Other Duties as Required (10%)

RESPONSIBILITES:

Manage Institutional Effectiveness Strategy, Team and deliverables: (50%)

• Manage IE Team workflow, deadlines, and requests from stakeholders (internal and external)
• Collaborate with college-wide stakeholders to improve processes with data and assessment in mind.
• Subject matter expert (SME) for college's data portfolio and relevant projects happening in sector
• Collaborate with college-wide stakeholders to develop new Community Impact Report
• Lead all qualitative research conducted by IE Office
• Advocate for strategic priorities, high quality data, and assessment in roles on college-wide committees including the Integrated Student Alliance (ISE) team, Institutional Review Board (IRB), Racial Equity and Justice Institute (REJI), and Assessment and Improvement Guiding Coalition
• Serve as principal project manager and determine prioritization for Data Governance

Support Ongoing Implementation of Strategic Plan: (30%)

• Promote Use of Strategic Planning Rubric: Collaborate with Directors and Deans across college to promote and ensure ongoing use of Strategic Planner, Strategic Planning Rubric, and overall prioritization of strategic goals against competing tasks.
• Measure Progress Towards Strategic Goals: Collaborate with Assessment and Informed Improvement Guiding Coalition to develop collection and analysis methodology for Strategic Planning Rubrics.

Navigate and Ocelot System Management (10%)

• Serve as Program Owner for EAB: Navigate and Ocelot Chatbot to provide strategy and direction for ongoing feature implementation and decisions.
• Ensure use of Navigate and Ocelot systems is maximized and conduct regular analysis of ROI.

Other Duties as Required (10%)


Requirements:

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a relevant field such as information systems, statistics, math, data analytics, business, or a related field.
• Minimum of five years of total job experience, and three years of experience managing and analyzing large data sets, preferably in a college setting.
• Experience with application implementations or upgrades.
• Working knowledge of programming (e.g. SQL, R, Python, SPSS, SAS etc.)
• Experience with a data warehouse and/or business intelligence system(s).
• Significant project management experience.
• Experience with CRM, ERP, or CMS.
• Knowledge and experience building data visualizations, dashboards, and stories using Tableau (or similar software) in a customer setting.
• Understanding of data management and data governance and its relationship to the student experience.
• Excellent skills in telling a data story in a concise and effective fashion.
• Ability to problem-solve using appropriate statistical methodologies.
• Willingness to investigate, learn, and initiate new processes, technologies, and analytical tools.
• Proven ability to build consensus and work effectively within a cross-functional team for the purpose of planning and executing.
• Propensity to meet tight deadlines regularly.
• Experience in implementing new data governance strategies.
• Ability to learn new systems quickly and effectively.
• Demonstrated ability to work effectively with ethnically, cultural, and socially diverse populations in a multi-campus environment.

PREFERRED QUALIFICATIONS:

• Experience with Destiny One and Banner
• Experience in building a customer lifecycle model.
• Experience with Zogotech Data Warehouse.
• Experience in developing data frameworks to capture the drivers of a customer experience.
• Bilingual (Spanish/English)
• Experience working with and supporting a culturally diverse population

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.


Additional Information:

SALARY: Anticipated starting salary range is $100,000 - $110,000 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

ANTICIPATED START DATE: ASAP


Application Instructions:

TO APPLY: To be considered for this position click on the 'Apply Now' button, you will be prompted to setup a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and experience
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references.





Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery



To apply, click HERE





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