Alternative Dispute Resolution Third Party Administrator
Washington State Department of Social and Health Services
Location: Olympia, Washington
Type: Full Time
Salary: 85,500 - $118,000 Annually
Do you thrive on the opportunity to be a change agent toward equity and conflict resolution? Do you love helping people? If that is you, then bring your drive, innovation and expertise work every day to play a critical role in advocating for justice and equity within our workplace and for those served by the Department of Social and Health Services (DSHS)
The Office of Justice and Civil Rights (OJCR) within the Office of the Secretary, is seeking an Alternative Dispute Resolution (ADR) Third Party Administrator to guide, consult, investigate, train, and support DSHS, overall program coordination, and function of civil rights investigations and dispute resolution. This is an exciting opportunity for a meaningful career where your knowledge, experience, competence, and passion around resolving disputes, ensuring justice and fairness while making a meaningful difference in the lives of others, and supporting our mission to Transform Lives.
In this role, as an Alternative Dispute Resolution (ADR) Third Party Administrator, you will develop alternative dispute resolution and third-party complaint policies, procedures, and standard work for the Office of Justice and Civil Rights Employee Investigations Unit that potentially impact DSHS. You will design an alternative dispute resolution (ADR) program and begin program implementation. You will design a third-party process to address complaints (e.g., any person, group, or organization may report violations of DSHS’s non-discrimination policies). You will conduct investigations, review existing documentation, and determine the approach(es) to take to address program concerns and partner with the key stakeholders while assisting with the day-to-day operations of a busy unit!
Some of what you'll do:
Design, implement, refine, and oversee an administrative system for overseeing DSHS’s ADR program.
Assist with developing and providing mediation and conflict resolution training DSHS programs.
Design, develop, and conduct initial, specialized, and advanced investigations training.
Mediate disputes between DSHS staff and third parties; help parties work towards voluntary, consensual, and mutual agreements.
Monitor the performance of those participating in ADR to ensure adherence to the DSHS’s processes and ethical rules.
Train DSHS staff regarding ADR, Advise DSHS leadership on strategies and techniques in specific cases.
Prepare and revise documents, including reports and memoranda containing legal analysis of the evidence presented in assigned matters.
Provide effective advice and assistance, conduct effective reviews, and to develop useful work products.
Conduct legal research of pertinent laws, regulations, or guidance documents as necessary to resolve assigned matters and special projects in support of ADR and the OJCR, as assigned.
Evaluate third-party harassment, discrimination, and retaliation complaints to determine liability, damage, and exposure from civil rights complaints.
Make strategic recommendations for reducing the frequency and severity of discrimination, harassment, and retaliation complaints.
Supervise staff who are accountable for the ADR and Third-Party Investigation processes.
Picture yourself doing deeply meaningful work as part of our team, demonstrate your investigative skills and ability by applying the constant application of independent judgment, analytical eye, problem-solving, and negotiation skills, a savvy relationship builder with stellar communication and skilled technical writing abilities, facilitation and collaboration skills and advanced mentoring and coaching abilities.
Imagine helping to lead our agency from where we are to where we want to be; earning the trust of those we serve by providing a vital government service. We are looking for a skilled leader, conflict resolver and meditator who is passionate about ensuring justice and equity objectives are first and foremost objective in all interactions.
If this role speaks to who you are, we want to hear from you! We encourage you to apply!
Who should apply?
Juris Doctor from an accredited law school, from a school of law accredited by the American Bar Association.
At least five years of full-time progressively responsible experience as an attorney.
At least one year of supervisory experience.
Experience as a Mediator
Preferred/desired education, experience, and competencies:
Ability to work effectively with a variety of people.
Excellent organizational skills and experience handling multiple tasks and projects.
Prior Washington court experience.
Experience with a court-sponsored ADR program
How to apply?
Current chronological resume
A cover letter explaining why you are interested in the job, and your skills and experience that make you the best person for the job
Three professional references with current contact information
Our Department of Social and Health Services (DSHS) mission, to Transform Lives, requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? If you have questions about job number 06305 contact Anu Rao at (360) 972-6206 or via email at email@example.com
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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About Washington State Department of Social and Health Services
At Washington state’s largest agency, we work to transform the lives of the 2.5 million people we serve each year. Our 17,500 employees engage daily with the state’s most vulnerable residents. We are known for our innovative approaches to social services and our strong belief we can accomplish our mission only through strong partnerships with communities and solid government-to-government relationships with Native American tribes. We envision a state in which all people are healthy, safe and supported and taxpayer resources are safeguarded. We value honesty and integrity, open communication, pursuit of excellence, diversity and inclusion and commitment to service. We are nationally recognized for our services to adults and children with a wide range of needs, including long-term care, behavioral health assistance; child and family support; juvenile and adult rehabilitation; and employment, food and cash assistance. Our offices are located throughout the state, which is known for its affordable, safe communities and unparalleled recreation, cultural and educational opportunities. Will you join us in transforming lives?