The Shared Services team is responsible for managing and supporting our Managed Services clients. The role involves being a member of the database team within Shared Services which is responsible for maintaining managed services databases on the cloud including:
Support and issue resolution
Furthermore, the Shared Services team is responsible for all of the infrastructure and automation required to support continuous integration and continuous delivery.
Maintenance and provisioning of all internal environment and integration databases
Administration of all internal oracle and postgres instances and servers
Development, documentation and governance of all DDL and DML product scripts
Packaging of Database Releases
Providing client troubleshooting support and SQL script development / reviews and general postgres and oracle expertise for the support desk
Offering support and expertise to ensure maximum uptime of environments
Ensure that client SLAs are strictly adhered to and their primary focus will be on continuous performant operations
Involved in core team tasks including data modelling, governance and quality of database artefacts as well as release packaging
Significant customer service focus
Willingness to learn new skills
Excellent Problem Solving Skills
Strong attention to detail
Strong inter-personal skills with practical, can-do approach
Self-motivated, proactive work ethic
Good personal time management and ability to complete individual work assignments without daily supervision
What's in it for you:
Candidates will be required to liaise with the other teams in Shared Services to ensure the overall team works together as a unit. Candidates will also need to be able to liaise with various other groups (e.g. Architecture, Design Authority, Support) to ensure changes to the database or support issues are dealt with comprehensively. Candidates should be familiar with operating in a challenging production environment supported from different locations and should also have a good appreciation of Development processes, toolsets and delivery infrastructure, and be comfortable working with multiple differing systems and tools. The successful applicant will be required to work within a team structure. The candidate should demonstrate a willingness to learn new technologies, processes, toolsets and be comfortable working with multiple differing systems.
Management of managed services environments
Provide support for any database related issues to all clients, particularly managed services clients
Manage high severity incidents via process and work with all stakeholders to resolve issues as soon as possible including attending client bridge calls
Ensure Database requests are dealt with within defined SLA's
Modelling and scripting database changes for all our products
Ensure client releases are packaged and made available in a timely manner
Be available for on-call rotation
Document all work, particularly around Managed Services
What We're Looking For:
5+ years of experience in similar role with Degree in Technology, Computer Science, IT or a related course
Proficient in Postgres - Administration, Performance and Tuning, psql, PL/pgSQL, pgdump, ora2pg
Good Linux/Unix knowledge
Good Database skills - Data Modelling, Database Release management
Good oracle knowledge and experience - Administration, Performance Monitoring, Datapump & RMAN, SQL, PL/SQL
Experience of the following technologies:
Amazon Web Services
Knowledge of the following technologies beneficial:
Knowledge of Corporate Actions business is major plus
Knowledge of financial markets or financial feeds would be very useful
Note: This role is limited to persons with indefinite right to work in the United States.
Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
Grade/Level ( relevant for internal applicants only ): 9
The Location: Dallas, Texas
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $58,300 to $ 121,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit
About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.