The Team: The Energy Client Operations team provides exceptional client support by showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industry we cover. You will be a valuable member of a truly global team with presence in the US, Pakistan & Philippines. Members of the team learn in-depth energy industry knowledge, produce webcast presentations, perform product testing, create custom models in Excel, participate in client outreach campaigns to drive usage, and develop their Excel and SQL skills. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Product Management, Financial Modeling, Content & Industry Research, etc).
The Impact: As the face of the organization, we have a strong impact on our clients' opinion of the quality of the company as a whole, driving product usage and revenue. As we are in direct contact with clients and understand their needs, we also have the opportunity to relay client feedback to the company, which is valuable in shaping future product releases.
What's in it for you:
Associate will develop industry knowledge by working with our diverse client base at various financial institutions, consultants, government organizations and universities.
Improve their technical expertise with software programs such as MS Excel and SQL.
Work closely with industry experts across the globe, which will help promote your development and professional growth.
Be part of an organization that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
Responsibilities:
Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through calls, e-mails and web-chat.
Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
Work with senior team members on projects and develop subject matter expertise in different sectors of the Energy industry: natural gas, power, coal.
Record webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends.
Work with clients and financial modelling team to help build customized, data-driven Excel models.
Participate in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.
What We're Looking For Basic Qualifications:
Bachelor/Undergraduate Degree holder, preferably in Economics, Finance or Accounting.
Excellent critical thinking and problem solving abilities
Must be proactive and capable of multitasking effectively
Exceptional communication and interpersonal skills
Possesses strong attention to detail and can independently conduct due diligence for research
Team-player mentality with strong collaboration skills
Flexible to changes in a dynamic environment
Provide and accept constructive feedback
Preferred Qualifications:
0-2 years working experience
Customer service working experience
Knowledgeable in accounting and finance, energy industry or the global economy
Grade/Level ( relevant for internal applicants only ): 7
The Location: Charlottesville, VA
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $47,000 - $58,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role may be eligible for additional compensation such as a Semi Annual Bonus.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .
About Company Statement:
S&P Global Market Intelligence At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence .
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
EOE Statement: S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
