National War College Alumni Association

Overview:

Job Responsibilities:

• Answer incoming phone calls, take messages, schedule appointments, provide customer service, direct calls as needed, manage incoming documents, and distribute checks. (50%)
• Load and process Institutional Student Information Record (ISIR) data from the Department of Education using the EdConnect software into Banner Financial Aid software. This involves loading new records, processing correction files, matching suspended records, running processes to place students in groups (budget, tracking, packaging), resolving rejected records and reviewing and identifying possible processing errors. Prepare and generate packaging worksheets for all returning undergraduate and graduate students to distribute to Financial Aid counselors for packaging. (15%)
• Perform Title IV Aid Verification and process other received documents (10%)
• Generate and send student letter and email correspondence and notifications (outstanding requirements, account reminders, consumer information, refund notifications, etc.) This includes preparing and generate file(s) to print and mail, email, or transfer file to a third party for initial award letters and non-filer letters to new freshmen, transfers, and graduate students. This requires a quality review to ensure that awards are in alignment with defined strategies and that students are not over-awarded. Prepare and generate e-mail notifications for returning students and award letter revisions. (15%)
• Hire, supervise, and train student workers to assist in clerical duties. (5%)
• Maintaining office inventory, order supplies and publications. (1%)
• Participate and contribute to the New Year set up process and testing. Review, evaluate and test processing procedures. (1%)
• Additional office duties as assigned (e.g. manage SFS electronic mailbox, process payments, collection and outstanding requirements calls) (3%)

Education / Experience:

Competencies / Skills:

Supervision of Employees:

Physical and Mental Demands:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain high level of accuracy.

Work Hours:

non-exempt position
37.5 hours/week

EEO Statement:

It is the policy of St. John Fisher College to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the College has employees.

The College does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.

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About St. John Fisher College

St. John Fisher College is an independent, liberal arts institution in the Catholic tradition of American higher education. The College emphasizes liberal learning for students in traditional academic disciplines, as well as for those in more directly career-oriented fields. We are committed to enriching the work, teaching and life experiences for all faculty and staff, in support of the College’s mission. Human Resources is dedicated to providing high quality service with a true sense of personal value for all faculty, staff and their families and consistently meeting or exceeding expectations in all human capital disciplines. Mission: St. John Fisher College is a collaborative community dedicated to teaching, learning, and scholarship in a student-centered educational environment. The College is guided by its liberal arts tradition and its Catholic heritage, as expressed in the motto of its founders, the Basilian Fathers: “teach me goodness, discipline, and knowledge.” Fisher engages individuals in lives of intellectual inquiry, professional integrity, and civic responsibility, where diversity and service to others are valued and practiced.

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https://careers.nationalwarcollege.org/jobs/19044995/student-financial-services-assistant

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