About the Role: Grade Level (for internal use): 10 About the Role: The role of the Service Delivery Manager will be focused on improving the timely delivery of services to our internal and external customers. The SDM will with the Infrastructure/IT Leadership on establishing customer-minded infrastructure as a service and delivering the services through agile framework and automation principles. This approach ensures optimal operational efficiency and a superior customer service experience for the DTS provided services to the divisions. The Team: You will have the opportunity to experience a high-level of collaboration and cross-training on a range of applications. We offer a collaborative, global, quality e