The Baylor Student Financial Aid Office is seeking a Financial Aid Counselor to join the team. The Financial Aid Counselor is active in serving our prospective and current students, parents, faculty, and staff on matters related to Financial Aid, Admissions financial aid deadlines, and Student Account payment processes and options. This includes answering, counseling, and advising on questions and concerns related to these areas, as well as troubleshooting, analyzing, and conducting root cause analysis to complete necessary updates to student accounts. Additionally, the successful candidate will demonstrate an understanding of the needs of a diverse student population within a Christian higher education setting and an openness to cultural humility.
A bachelor's degree, one year of relevant experience and an active Christian faith are required. Five years of experience is preferred.
Additional experience may be considered in lieu of the education requirement.
The successful candidate will demonstrate the following:
Ability to strategically analyze a given situation, advising and counseling students and parents on the appropriate avenues to explore based on their specific circumstances.
Ability to troubleshoot and resolve simple to intermediate system issues.
Good interpersonal skills with the ability to effectively communicate, a resolution of financial aid topics to students and Student Financial Services teams.
Ability to develop and maintain an intermediate knowledge of various aspects of financial aid policies, system processes, and government regulations to support and assist with recommending efficiencies, monitoring reports, exercising the preliminary steps of professional judgment review, and ensuring successful completion of assigned projects.
Ability to stay up to date on regulatory and institutional changes, pivoting and communicating as necessary, to ensure compliance and a positive experience for our students, as well as internal partners.
Must be organized, detail oriented, and possess good time management skills with an ability to multi-task.
A valid Texas Driver License with a clear driving record of at least two years is required.
A hybrid work arrangement may be considered on a case-by-case basis.
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
Ensure compliance with federal, state, and university regulations and policies as students are served and professional judgment is applied.
Analyze complex and sensitive issues, researching and obtaining pertinent information, serving as a resource and subject matter expert on issues referred from the Baylor One Stop.
Monitor and resolve follow-up requests from processing teams to ensure students are served timely and issues are resolved efficiently.
Perform analysis, initial review, and make recommendations on administration and approval of professional judgment appeals.
Review student accounts for discrepancies and/or issues on assigned reports, taking action as necessary to ensure compliance with institutional and regulatory processes, and to meet institutional goals.
During peak time, assist with inbound phone volume, student inquiries, office visits, recruiting events, informational sessions, and orientation to ensure a successful student experience.
Perform all other duties as assigned to support Baylor's mission.
Ability to comply with University policies.
Maintain regular and punctual attendance.
What You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
About Us: Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylors commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled
Baylor University is a private Christian university and a nationally ranked research institution, consistently listed with highest honors among The Chronicle of Higher Education’s “Great Colleges to Work For.” The University is recruiting new faculty with a deep commitment to excellence in teaching, research and scholarship. Baylor seeks faculty who share in our aspiration to become a tier one research institution while strengthening our distinctive Christian mission as described in our strategic vision, Pro Futuris, and academic strategic plan, Illuminate.