About the Role: Grade Level (for internal use): 13 The Team: By leading both the Client Engagement and Client Support Teams, the head of Client Success North America is responsible retaining and developing business with existing WSO clients. Responsibilities and Impact: By leading the proactive, Client Engagement and reactive, Client Support Teams you're responsible for maintaining and growing revenue within WSO accounts, and collaborating appropriately with other parts of S&P Global to widen and depend the relationship S&P Global has with the client. Orchestrator for all key non-analytical relationship issues across the designated portfolio. ??? Manage complex existing relationships, as well as moulding interna