Studio Operations Coordinator, Cornell Tech (NYC)

As an individual contributor, you will model and support a culture of diversity, equity, inclusion, and well-being and continually seek to understand how your role, behaviors, and actions impact the success of this culture.

Cornell Tech is a graduate campus of Cornell University that brings together faculty, students, business leaders, and tech entrepreneurs in a catalytic environment to reinvent the way we live in the digital age.

A hallmark of Cornell Tech is a rapid pace of change and growth, which serve as opportunities to pursue excellence and improvement, not merely scale. We iterate to learn quickly from our activities and to improve our programs and ways of working. We further expect our organizational structure to continue to change, given the pace of our activities and programs and our iterative learning process. We see Cornell Tech serving as a model organization for our students, demonstrating the operations of a highly effective, dynamic, information-age organization.

Cornell Tech's Studio is the signature differentiator of the eight master's degree programs at Cornell Tech. All 400+ of Cornell Tech's master's students participate in a practically oriented, multi-disciplinary, team-based curriculum, corresponding to eight credits across two semesters. In the Studio, students work in multi-program teams to learn and practice user-driven tech industry development processes, creating prototypes of digital-enabled products and services. Students engage with end-users, companies, nonprofits, and government agencies in creating prototypes of digitally enabled solutions to real-world challenges, getting vital feedback and ideas from fellow students as well as faculty and practitioners from the NYC tech community, via a variety of formats, including flipped-classroom lectures, crits, scrums, sprints, and more.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Studio Operations Coordinator supports the execution of Cornell Tech's Studio program, working under the Director of Studio Partnerships to manage, scale, and improve the many moving parts of this program.
The Studio Operations Coordinator will be responsible for supporting the daily operations of the Studio program, ensuring a positive classroom experience for students and external partners alike.

The ideal candidate is one that thrives in rapidly changing environments, can take initiative and be proactive when there are many moving pieces, enjoys 'wearing different hats' and focusing on different parts of the job throughout the year, and is overall excited by a role that evolves and changes as the Studio programs scale and grow. This candidate has the ability to connect academic culture and curriculum to real-world digital culture, and excels in developing and managing relationships.

Required Qualifications:

• Bachelor's degree with 3-5 years of relevant work experience, or an equivalent combination of education and experience.
• Work in either an academic or corporate setting coordinating or managing student services, event planning, training, or program development and implementation
• Must have strong organizational skills, attention to detail, and significant experience in program execution
• Strong communication and interpersonal skills and relationship building qualities are essential. Ability to communicate with, work effectively with, and maintain a positive rapport with students, faculty, corporate stakeholders, vendors, and community partners alike
• Proven ability to work in a team context, as well as the ability to be effective when working independently
• Demonstrated computer skills and experience with standard desktop tools
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

Preferred Qualifications:

• Experience with a CRM platform (like Salesforce)

Position Responsibilities:

Operations and Program Management: 70 %

• Partner with the Director of Studio Partnerships in the development of new curriculum, coordinate meetings, record action items, and facilitate follow-ups.
• Serve as a resource for students; provide guidance and oversight to students on Studio use, policy and procedures.
• Facilitate student surveys and analyze results; make adjustments to improve the content and quality of the program.

• Develop and coordinate Studio events (in-person, remote, and hybrid), including crits, Maker Days, Open Studio etc.
• Assist in developing, managing and monitoring the Studio budget.
• Manage Studio classroom supplies and the Studio's hardware device library.
• Collaborate with faculty and practitioners with the setup and operations of the physical Studio, providing support in the logistics of operating a classroom, including classroom activities like attendance, deliverables (homework), and coordinating with student graders.
• Liaising with Cornell Tech facilities, security, catering, and other stakeholders to produce large-scale events such as Maker Days and Open Studio. This includes negotiating contracts and resolving moderately complex problems.
• Assist in the management of the Studio Slack workspace.
• Participate with the Director of Studio Partnerships on strategic and operational planning for the program; make recommendations for improvements.
• Assist in developing marketing materials and strategies.
• Hire and train student employees.

Data and Partnership Management: 30 %

• Assist in the stewardship of external company and practitioner relationships by developing and hosting Studio information sessions, etc.
• Develop and maintain effective relationships with other departments.
• Identify and track key data metrics for the Studio program, including student enrollment, course evaluations, project outcomes, and practitioner involvement, recommend improvements.
• Develop a digital portfolio of student work to help the Studio create the classroom of the future.
• Develop and maintain a database to track and analyze Studio program data, providing regular reports to the Studio team and external partners.
• Manage data integration between Studio systems, such as Qualtrics, AirTable, and Salesforce, to streamline workflows and improve data accuracy.
• Update and maintain training documentation and train individuals on Studio systems.

Other position-related responsibilities :

Participate in projects with occasional work responsibility falling above or below current classification.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.