Operation Specialist

Job #: 041034
Location Syracuse, NY
Pay Range: $60,450 - $67,000
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Operations Specialist serves as the direct supervisor for the Accounting Clerk and Enrollment Services Coordinator in the Project Advance Business Office, overseeing the program's student billing and registration operations. This position provides training, ongoing mentorship, and annual performance reviews for staff members. In addition to supervisory responsibilities, this position monitors and assists with day-to-day business operations and provides hands-on support and direction for operations related to student registration, billing and payment processing, customer service, and record management for a large partnership program serving secondary students enrolled in Syracuse University courses. The ideal candidate possesses a high degree of professionalism and strong interpersonal and communication skills to engage with a diverse and high volume of stakeholders from partner school communities and on-campus faculty and staff. The Operations Specialist also provides administrative support for the program Director, other administrators, and staff. This position works closely with the Business Manager and requires sound judgment and discretion to help promote continuous program improvements and efficiencies and review and resolve enrollment-related conflicts. The Operations Specialist may also be tasked with special projects or strategic initiatives.

Qualifications:


Job Specific Qualifications:


Responsibilities:

• General Office Support and Supervision of Accounting and Enrollment staff. Assisting with the daily management of operations of the Project Advance office, including:
• Process student registrations.
• Audit reports to ensure accuracy between internal and main campus systems. Implement process improvements and resolve discrepancies.
• Oversee the process for student payments and tuition assistance applications.
• Manages elevated customer service questions/conflicts especially during high volume enrollment periods and requires sound judgment and decision making to help manage and supervise departmental operations, processes and procedures.
• Manage day to day operations including but not limited to:
• Hire and train staff of office practices. Implement and recommend retention practices.
• New staff onboarding
• Provide initial training and mentoring in customer service best practices and FERPA compliance; ensure standardized practices and adherence to office procedures.
• Provide guidance and direction to nonexempt employees by reviewing, recommending, and communicating improvements and monitoring their implementation.
• Assist with identifying, developing, and helping facilitate appropriate staff professional development opportunities and coordinate with HR as needed.
• Assist with reviewing workflow processes and procedures; and identifying areas for improvement and greater efficiencies.
• Responsible for processing time sheets and keeping track of nonexempt employee hours periodically.
• Train and mentor student employees; delegate administrative or other duties and oversee work study progress and productivity.
• Review and draft business office communications for annual updates or emergent needs.
• Ensure proper documentation and regular review of staff responsibilities to assist with cross-
  functional training.
• Oversee enrollment-related inquiries from Project Advance school community members.
• For non-standard enrollment-related inquiries from PA stakeholders, i.e., parents, students, instructors, counselors, etc., assist in reviewing and researching student records, program correspondence, policy, and documentation, to advise Business Manager and Program Director on appropriate resolutions. Must have sound judgement and decision making to manage departmental operations, processes and procedures while maintaining a high level of confidentiality.
• For stakeholder requests that can be resolved independently through a thorough review of set policies, guidelines, precedence, and/or supervisor feedback, enact and communicate resolutions on behalf of Project Advance as appropriate.
• Provide guidance to the business office team, including Enrollment Services Coordinator, on enrollment-related concerns and report and recommend solutions to systemic issues, e.g., with the PASS system, to Project Advance leadership team.
• Regularly monitor and help ensure business office staff provide accurate and comprehensive documentation related to Project Advance student records.
• Purchasing and Inventory.
• Purchasing of all supplies for PA office via ePro, JPMC credit card, and requisitions.
• Maintaining inventory spreadsheets from PA and Warehouse, textbooks for Summer Institute, and inventory of hazardous materials.
• Working with internal staff and Communications Manager on annual department purchases.
• Coordinating material purchases from Dupli and other jobs that require Dupli intervention.
• Accurate tracking, monitoring, and auditing is needed.
• Assist Business Manager with special projects. For example, but not limited to reviewing and drafting contract agreement inquiries from partner schools for direct-billed school partners, in coordination with Project Advance Director and other administrators, as well as other units on campus, such as ITS, as appropriate

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/106460

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.








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